A
Call Intelligence
Bhavik Shethia with Vimal — Feb 19, 2026 16:04
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Bhavik Shethia. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
35% into call
Pitch Approach
Price-led
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:49 (110s)
Primary Language
English
Secondary Language
Hindi/Telugu
Code Switching
Low
Total Speaker Turns
34
Rep Words / Customer Words
182 / 148
Rep Longest Monologue
9s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing pricing information
the prices are mentioned in whatever the catalog that you have sent me. are the prices mentioned?
|
price | Customer | Yes | direct disclosure | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | 4500.00 | Neutral | Rep providing price for a single person. |
| 6 day program | Customer | 6500.00 | Neutral | Rep providing price for a single person. |
Key Moments
300:36
Price confrontation
Customer challenges the rep on how to evaluate the program without costs.
01:14
Discount clarification
Rep clarifies that price variance is due to customization, not discounts.
01:41
Price disclosure
Rep provides 4.5 (4500) and 6.5 (6500) figures, which satisfies the customer's immediate need.
Discovery Questions
2
Q1
single person or couple?
Q2
What seven days or five days sir?
Trust Signals
1
Customer confirms they have already received and intend to read the brochure.
Resistance Signals
1
Refusal to 'analyze the situation' without price data.
Confusion Signals
1
Customer was confused why prices were omitted from the initial catalog.
Topics Discussed
Pricing
Program Duration
Customization
Brochure Review
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges receipt of brochure. |
| Middle | 2 | negative | Frustrated that prices were not in the catalog: 'how will I come to know about the prices then?' |
| Closing | 3 | neutral | Satisfied once prices were provided, ends politely. |
Call Transcript
Click to expand
Speaker 1
1.47s
Hello.
Speaker 1
3.97s
Yeah, that's Vimalo here from Aiho.
Speaker 1
8.53s
Yes sir. for the program in IO so that's very correct.
Speaker 0
12.33s
I I am aware. You have sent me something. I will go through that brochure that you have sent me. I'll get back to you.
Speaker 1
17.85s
Sure sir.
Speaker 0
18.85s
does it enclose the prices?
Speaker 1
20.49s
Prices sir.
Speaker 0
23.69s
the prices are mentioned in whatever the catalog that you have sent me.
Speaker 0
28.45s
are the prices mentioned?
Speaker 1
29.69s
No no sir.
Speaker 0
32.41s
da praises ar naat menshand.
Speaker 1
33.75s
indha prices are not mentioned sir.
Speaker 0
36.31s
how will I come to know about the prices then?
Speaker 1
38.09s
no sorry it depends upon the customization at the end of the program you might add or minus some things right the price range would vary. so single person or couple.
Speaker 0
51.63s
as you can tell me for a single person only I would prefer.
Speaker 1
54.31s
What seven days or five days sir?
Speaker 0
55.61s
aam saari.
Speaker 1
57.23s
For seven days or five days pro idhaan?
Speaker 0
60.31s
it will be for both na. I will have to understand. I will have to go through it.
Speaker 1
64.53s
Yes sir ikkada
Speaker 0
64.89s
Without the prices.
Speaker 1
68.07s
praise
Speaker 0
68.43s
Do you have an is it a fixed price or you have a variable price? You have a discount option also.
Speaker 1
74.27s
no it's uh there is a variable price sir it's not about discount. no no i understand but.
Speaker 0
77.75s
na na I understand but if there is no discount involved then you can give me the prices na.
Speaker 1
79.49s
Okay.
Speaker 1
83.55s
Yeah, I can give you the prices. It's not like I couldn't give you the prices. I'm asking you like this for a single person, you're saying a single person, right?
Speaker 0
90.37s
I need to go through whatever options that you have given me without understanding whatever you have given to me. I will not be able to analyze the situation.
Speaker 1
97.09s
oke.
Speaker 0
98.45s
Yeah.
Speaker 1
99.51s
Yes sir, for five days it's
Speaker 1
101.51s
4.5 for 6 days 6.5. aa 7 days.
Speaker 0
104.67s
Okay.
Speaker 1
105.55s
Okay.
Speaker 0
106.03s
no no problem. okay. ya. i will get back to you. thank you.
Speaker 1
109.19s
Thank you.