A
Call Intelligence
Vipul with Vimal — Feb 18, 2026 18:41
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
40.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Vipul. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Skeptical
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:59 (119s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
44
Rep Words / Customer Words
168 / 242
Rep Longest Monologue
7s
Customer Longest Monologue
15s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of transparency in medical premiums/coverage
whenever you take the premium you don't describe the detail and when we actually go for a medical test or something they they say something else.
|
trust/transparency | Customer | Yes | clarification/differentiation | Good |
|
Timing/Travel constraints
i have a written flight to us on twenty next coming friday.
|
logistics | Customer | Yes | future-pacing | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Interested | Full body checkup and wellness retreat in Chennai. |
Key Moments
300:19
Insurance Grievance
Customer reveals a major pain point regarding transparency in medical services.
01:13
US Flight Revelation
Changes the call from an immediate sale to a long-term lead nurturing opportunity.
01:49
Currency Request
Customer asks for pricing in Dollars, confirming high intent and international status.
Discovery Questions
3
Q1
You are located in which location?
Q2
You are looking for how many days exactly?
Q3
And you want in dollars or INR?
Trust Signals
2
Sharing personal travel plans
Asking for specific currency (USD) pricing
Enthusiasm Signals
1
Planning a future trip specifically to Chennai for the treatment
Resistance Signals
1
Complaining about lack of transparency in previous medical premiums
Confusion Signals
1
Confusion between wellness programs and insurance coverage
Topics Discussed
360 Wellness Program
Full body checkup
Insurance vs Wellness
Chennai location
Travel logistics (US flight)
Pricing in USD
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity. |
| Discovery | 2 | neutral | Expressing frustration over past insurance/medical test experiences. |
| Pitch | 3 | neutral | Engaging with the 5-day plan and location details. |
| Closing | 4 | positive | Agreeing to review the brochure on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.47s
aadi
Speaker 1
0.97s
halo am i speaking with pappul.
Speaker 1
4.03s
Hallali.
Speaker 0
4.17s
Haji. Haji.
Speaker 1
4.97s
vipul vimal o yaar vipul from haan ji
Speaker 0
7.05s
Hanji.
Speaker 0
8.07s
ha ji.
Speaker 1
8.59s
Yeah, we could inquire for a three sixty program which covers your head to to complete full body checkup.
Speaker 1
15.39s
from Ivo. Yeah. Okay. You are located in which location?
Speaker 0
16.51s
oke.
Speaker 0
19.41s
I'm located in Malad but generally what I have noticed like you know whenever you take the premium you don't describe the detail and when we actually go for a medical test or something they they say something else. Because I did the same thing for my mom.
Speaker 0
35.13s
and they took the premium and then later they said like you know your mom is above seventy so we can't give you a full coverage so only twenty percent insurance was passed.
Speaker 1
43.37s
Okay, no no, this is a wellness and retreat program. We cover insurance and those kind of things. Okay, okay, is it
Speaker 0
46.45s
oke.
Speaker 0
49.73s
Okay, okay, is it possible for you to send me the growth? So I'll just go through it first and then we'll we'll have a word.
Speaker 1
54.77s
completely completely people I will share you a brochure you are looking for how many days exactly we do have plan for five days seven days.
Speaker 0
62.49s
Yeah yeah, five days.
Speaker 1
63.61s
five days. okay.
Speaker 0
64.61s
You have have branch in Malad, Kandibli, Borivali.
Speaker 1
67.13s
No no we have branch only in Chennai. Your sale will be in Neela Palace.
Speaker 0
67.29s
Sabab
Speaker 0
70.15s
Okay.
Speaker 0
71.81s
oke.
Speaker 1
72.17s
Food accommodation everything is covered.
Speaker 0
73.37s
ya but but but like you know i have a written flight to us on twenty next coming friday.
Speaker 1
81.41s
Oh, okay.
Speaker 0
82.59s
So I am returning back.
Speaker 1
84.71s
Oh fine.
Speaker 0
85.91s
So maybe next time when I'm coming back, I'll just that's that was the only reason for me to ask you for a brochure or something. So like, you know, next time if I'm coming back to India, I can plan a trip to Chennai and then from Chennai to Mumbai.
Speaker 1
98.15s
Yeah. So like, you know,
Speaker 0
98.35s
So like you know I can I can get my wellness treatment done and then come back to Mumbai.
Speaker 1
102.67s
understood understood completely works. I will add your five day and seven day plan.
Speaker 0
104.11s
Yes yes.
Speaker 0
106.27s
Okay.
Speaker 1
107.07s
And you want in dollars or INR?
Speaker 0
109.29s
dollar dollar.
Speaker 1
110.43s
Okay. Sorry ivide details undaavum.
Speaker 0
111.11s
Yes.
Speaker 0
112.29s
Okay. Theek hai na? Just message me on WhatsApp, I'll just go through it and then I'll get back to you, okay? Okay. Yeah, take care. Bye bye.
Speaker 1
116.01s
I will get
Speaker 1
116.73s
Okay. Okay. Ya take care. Bye bye.