A
Call Intelligence
Vinay with Vimal — Jan 28, 2026 12:35
Deal Lost
Warm
Call History
8 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Vinay. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:45 (45s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
68 / 62
Rep Longest Monologue
6s
Customer Longest Monologue
14s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time/Emergency
our deputy CM is died in accident, so I'm reaching there.
|
time | Customer | Yes | empathy and flexibility | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health care / io | Customer | -- | Neutral | Rep mentions he is calling regarding 'health care' and 'IO'. |
Key Moments
300:07
Credit Score Mention
Customer initially confuses the call with a financial/loan call.
00:27
Emergency Disclosure
Customer explains the death of the Deputy CM, ending the sales opportunity for the moment.
00:41
Reschedule Agreement
Rep maintains the lead by agreeing to a future callback.
Trust Signals
2
Honesty about personal situation
Proactive rescheduling
Confusion Signals
1
Credit score mention
Topics Discussed
Health care
IO
Credit score
Emergency/Deputy CM
Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer starts talking about credit scores, possibly confusing this call with another. |
| Middle | 2 | neutral | Customer explains the emergency regarding the Deputy CM. |
| Closing | 3 | neutral | Customer thanks the rep for understanding. |
Call Transcript
Click to expand
Speaker 1
0.51s
Hello.
Speaker 0
2.17s
Hello.
Speaker 1
2.95s
hello. vinay, this is vimal over here from cryo.
Speaker 0
7.27s
okay. boss my credit score is six eighty or something something.
Speaker 1
13.49s
oke oke. ya. no no.
Speaker 0
15.57s
connect
Speaker 1
16.25s
connector regarding I O. I am going from I O.
Speaker 0
19.31s
what is its regarding?
Speaker 1
21.81s
health care. we had a conversation right previously. today around twelve thirty we can connect you said right?
Speaker 0
27.93s
Boss, that is right, but our deputy CM is died in accident, so I'm reaching there. Oh, fine, fine. Can you give me tomorrow's tomorrow's day and day after tomorrow's day? Because I'll be busy in Bathua. Okay, okay, okay.
Speaker 1
34.67s
Oh fine fine.
Speaker 1
39.21s
Okay okay okay take care sir sorry sorry sorry for a couple of minutes.
Speaker 0
43.49s
Thank you. That's okay. That's okay.