A
Call Intelligence
Brahmjot Kaur with Vimal — Feb 18, 2026 19:04
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Brahmjot Kaur.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Brahmjot Kaur. Coaching opportunity.
Low Performance: Vimal
Vimal scored 2.0/10 on call with Brahmjot Kaur. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
paid
Campaign Source
Meta | AH | 181 | Leads
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:19 (19s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
16 / 6
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong person/Identity denial
No.
|
identity | Customer | No | none | Poor |
Key Moments
200:04
Identity Verification Attempt
Agent tries to confirm if he is speaking with Brahmjot Kaur.
00:17
Denial of Identity
The customer explicitly says 'No' to the name, leading to the end of the call.
Resistance Signals
1
Denial of identity
Confusion Signals
1
Mispronunciation of name
Topics Discussed
Identity verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and listens to the name verification. |
| Closing | 2 | neutral | Customer denies identity and ends call. |
Call Transcript
Click to expand
Speaker 1
0.95s
Hello
Speaker 0
2.15s
hello.
Speaker 1
3.49s
Hmm.
Speaker 0
4.35s
I am speaking with Brahmos Karur.
Speaker 1
7.85s
What?
Speaker 0
8.65s
Hashmiket Brahmos khaado.
Speaker 1
12.05s
Hmm.
Speaker 0
12.89s
hello.
Speaker 1
14.19s
yes
Speaker 0
15.09s
brahmochitkaru
Speaker 1
17.25s
No.
Speaker 0
18.43s
Okay, thank you.