A

Call Intelligence

Sandeip Agarrwal with Vimal — Jan 31, 2026 17:51

Deal Lost Warm
Customer Sandeip Agarrwal
Phone +919910173097
Rep Vimal
Team Sales
Date 2026-01-31 17:51
Duration 0:05
Source facebook_ad

Lead Source

Meta Ads
CampaignHealthcation_Leads_Dec_25
Platformfb
Lead DateJan 25, 2026
Interesti_need_a_deep_detox_&_reset
Ready to Investyes,_i_understand_the_investment_and_am_ready

Call History

6 attempts
Total Attempts6
First CallJan 26, 2026
Last CallFeb 05, 2026
Total Talk Time1.7 min
Rep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
20.0%
Personalization
1.0/10
Technical Quality
0.0/10

Active Alerts

3
!

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with Sandeip Agarrwal.

!

Low Performance: Vimal

Vimal scored 1.0/10 on call with Sandeip Agarrwal. Review recommended.

!

No Close Attempt: Vimal

Vimal did not attempt to close on call with Sandeip Agarrwal. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 6
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Likely
Lead Type inbound
Campaign Source Healthcation_Leads_Dec_25

Conversation Flow

Opening Type greeting
Opening Quality Poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:05 (5s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 5
Rep Words / Customer Words 3 / 8
Rep Longest Monologue 1s
Customer Longest Monologue 2s
Silence Gaps (>2s) 0 (max 0.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words High
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:03
Customer mentions speaker issue
The customer says 'Aamaa speaker-um salli', indicating a technical problem that likely led to the call termination.

Confusion Signals

1
Technical audio issues

Topics Discussed

Greetings Audio Quality

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer is responding to greetings but mentions a speaker issue.

Call Transcript

Click to expand
Source File +919910173097 31-1-2026, 5-51-27pm.mp3
Transcript +919910173097_31-1-2026,_5-51-27pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20716