A
Call Intelligence
None with Vimal — Feb 04, 2026 14:59
Deal Lost
Cold
Call History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
medium
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
25% into call
Pitch Approach
product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:39 (40s)
Primary Language
English
Code Switching
None
Total Speaker Turns
13
Rep Words / Customer Words
94 / 34
Rep Longest Monologue
15s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
information_gap
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of information
Can you just send me the details of this retreat and then maybe I'll get back to you?
|
information_gap | Customer | Yes | reassurance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Main offering discussed as a preventive care package based in Chennai. |
Key Moments
200:25
Customer request for details
This effectively ends the active sales attempt and moves the lead back to a passive state.
00:29
Agent confirmation of multi-channel outreach
Vimal demonstrates that the company has already reached out via WhatsApp and Email, showing persistence.
Resistance Signals
1
Requesting details via text/email to avoid immediate discussion
Topics Discussed
7-day retreat program
Preventive care
Chennai location
WhatsApp/Email communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | positive | Responds 'Very very good' to the greeting. |
| pitch | 2 | neutral | Listens but immediately asks for written details to end the call. |
Call Transcript
Click to expand
Speaker 0
0.53s
Hello.
Speaker 1
1.17s
Hello.
Speaker 0
2.71s
hello, i am taking a question.
Speaker 1
4.67s
Yes.
Speaker 0
5.77s
Yes, this is Vimal over here from IO. How are you doing?
Speaker 1
8.51s
Yeah. Very very good.
Speaker 0
10.47s
Yeah, so let's let's connect to regarding the seven days retreat program. We are completely into preventive care. I hope.
Speaker 0
17.73s
They are based out of Chennai. And the services is like a seven days package. Uh you have enquired for a retreat right? Retreat program.
Speaker 1
25.57s
Can you just send me the details of this retreat and then maybe I'll get back to you?
Speaker 0
29.13s
Yeah, sure, but I have shared you in WhatsApp and mail. And after that only I've connected over you via call. Okay, I'll just check. Sure, okay. I'll connect with you.
Speaker 1
34.31s
Sure okay.
Speaker 0
38.31s
Thank you.
Speaker 1
38.55s
Thank you.