A
Call Intelligence
Sudha sharma with Vimal — Feb 20, 2026 13:14
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Solo
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Feature-Benefit
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
follow_up_scheduled
Call Structure
Duration
2:16 (136s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
41
Rep Words / Customer Words
284 / 102
Rep Longest Monologue
20s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Information Gap
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to review details first
Okay, I will go through it and then I will tell you.
|
information gap | Customer | Yes | acceptance and scheduled follow-up | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 660000.00 | Neutral | Main service offering at Leela Palace Chennai. |
Key Moments
301:10
Price Disclosure
Agent quotes 6.6 Lakhs; customer's calm reaction indicates high-intent/qualified lead.
01:40
Expert Session Pitch
Agent tries to move the lead further down the funnel by offering a senior mentor session.
02:05
Firm Follow-up Agreement
Agreement on Wednesday 10 AM creates a clear path forward.
Discovery Questions
3
Q1
It's for a couple or single person, ma'am?
Q2
How are you planning?
Q3
so for seven days or five days?
Trust Signals
2
Customer shared she will review the WhatsApp info
Customer set a specific deadline for her decision (Wednesday)
Enthusiasm Signals
2
Repeated the price and duration clearly
Confirmed she will contact the agent
Resistance Signals
1
Deferred the expert consultation until after her own review
Topics Discussed
7-day retreat
Leela Palace Chennai
Longevity
Age reversing
Pricing
WhatsApp documentation
Senior health mentor
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose of call. |
| Discovery/Pitch | 2 | neutral | Asking about charges and program duration. |
| Closing | 3 | neutral | Agreeing to a specific follow-up time. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello
Speaker 0
1.25s
aaj spec-ni suddha
Speaker 1
2.69s
Yes.
Speaker 0
3.67s
Yeah, so there is Vimal over here from IO.
Speaker 1
7.37s
Okay.
Speaker 0
8.35s
Yeah, so I come to regarding the seven days program, a retreat program which we enquired in Chennai. Your stay will be in Leela Palace and services will be from Aibu.
Speaker 1
18.01s
That's a longevity?
Speaker 0
19.49s
Yeah, sorry, age reversing and longevity, ma'am. Yeah. Our primary purpose is into like age reversing and longevity, ma'am.
Speaker 1
26.83s
Okay.
Speaker 0
28.31s
Yeah. So how we do is like in seven days it's like a startup journey and it's like a overall journey you'll be getting three to four visits. Okay for a year. Or you can plan it accordingly to online as well.
Speaker 0
43.07s
to start up with in this seven days. So completely we take care of all your diet and doctors and everything over here in our program itself, ma'am.
Speaker 1
53.17s
Okay, and what does charges?
Speaker 0
56.63s
It's for a couple or single person, ma'am? How are you planning?
Speaker 1
59.61s
First single person.
Speaker 0
61.31s
single person. okay. so for seven days or five days. it depends upon availability as well, right?
Speaker 1
65.55s
Carbon
Speaker 0
66.49s
Seven days. Okay. Seven days would be costing around 6.6 lakhs, ma'am.
Speaker 1
71.01s
seven days six point six la.
Speaker 0
72.69s
ya ya.
Speaker 1
73.85s
Okay.
Speaker 1
76.59s
okay send me all these things that you the moon these all seven days.
Speaker 0
80.59s
Oh yeah, ma'am, I've already shared with you over a WhatsApp.
Speaker 1
81.41s
Already share
Speaker 1
83.35s
Okay.
Speaker 0
83.67s
I can go through it.
Speaker 1
84.53s
Okay. Okay, I will go through it and then I will tell you.
Speaker 0
85.67s
I mean both will be available. I also have shared with you.
Speaker 1
88.67s
okay
Speaker 0
89.47s
yaa naa.
Speaker 1
93.19s
Please and I will contact you thereafter.
Speaker 0
95.37s
Sure mukkiyamaa.
Speaker 1
95.91s
Within within Wednesday I will contact you.
Speaker 0
100.47s
Okay ma'am. In meantime what we could do is we can schedule a session where you can connect with a senior health mentor. He could give a complete walk through of what we do and what all we cover in this service and how are we achieving the results. In fact the inflammation rate and everything he will helping you out ma'am. It's for 20 to 30 minutes. It will be given more insight for you rather than Okay then after
Speaker 1
119.19s
okay then after after when i talked with you on venusday.
Speaker 1
124.01s
Then I will decide, okay?
Speaker 0
125.95s
Okay, completely fine, ma'am. I will call you back on Wednesday at 10:00 AM. It's fine, ma'am.
Speaker 0
132.29s
okey maam.
Speaker 1
133.23s
Thank you.
Speaker 0
133.23s
Thank you. It was nice connecting with you.
Speaker 1
135.23s
oke thanks.
Speaker 0
135.55s
Have a great day.