A
Call Intelligence
Varun with Vimal — Feb 12, 2026 16:22
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
6.5/10
Engagement
7.5/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Varun. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
45% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:23 (143s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
44
Rep Words / Customer Words
284 / 102
Rep Longest Monologue
14s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location
ai thot dat it's samver niyar north in north india.
|
logistics | Customer | Yes | alternative solution | Excellent |
|
High Price
6.45 lakhs.
|
price | Customer | Yes | value stacking | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 645000.00 | Neutral | Main package discussed for Chennai location. |
| home services / online services | Rep | -- | Interested | Offered as an alternative for North India location. |
Key Moments
300:21
Location Clarification
Customer realizes the center is in Chennai, not North India, which changes the logistics of the sale.
01:20
Price Reveal
The 6.45 Lakh price point is introduced, establishing the lead as a high-ticket prospect.
01:45
Customer Commitment to Call Back
Customer signals he is not ready to buy immediately but wants to keep the contact.
Trust Signals
2
Customer asks detailed questions about facilities
Customer confirms he has the rep's number
Resistance Signals
2
Location barrier (thought it was in North India)
Price shock (6.45L)
Confusion Signals
1
Location of the center
Topics Discussed
Chennai Location
North India Home Services
7-Day Wellness Plan
Leela Palace
Pricing
Preventive Care
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and location. |
| Discovery/Price Inquiry | 2 | neutral | Asking about Chandigarh vs Chennai options. |
| Price Reveal | 3 | neutral | Repeats '6.45 lakhs' with a pause. |
| Closing | 4 | neutral | Ends with a promise to call back. |
Call Transcript
Click to expand
Speaker 0
0.23s
Hello?
Speaker 1
1.27s
Haanji.
Speaker 0
2.23s
aa I am speaking with varun.
Speaker 1
4.15s
ya.
Speaker 0
4.93s
yaavarun vimal oyer from i o a i w o.
Speaker 1
8.91s
Yeah.
Speaker 0
9.25s
Wellness center from Chennai sir. I have sent you the details over a mail and in WhatsApp regarding the seven days plan.
Speaker 0
15.69s
vich yu hav. ya sar hav yu gon thru da
Speaker 1
19.17s
So where is this location?
Speaker 0
21.33s
It's in Chennai, sir.
Speaker 1
23.55s
chennai okay okay.
Speaker 0
24.81s
Yeah.
Speaker 1
25.53s
ai thot dat it's samver niyar north in north india.
Speaker 0
28.67s
No no no. In North India what we do is we'll come to your home and there are some services can be done online and the technical part we can have the our team mate shared with you so that they can come and collect the samples and we can do it in online as well.
Speaker 1
43.31s
oke oke.
Speaker 0
44.19s
Yeah,
Speaker 1
44.85s
What is the what are the what are the charges if people have to visit to Chandigarh?
Speaker 0
49.39s
uh yeah sir it can be done actually based upon a health goal it will change. there is no additional charge if they are visiting your home.
Speaker 1
54.93s
Okay.
Speaker 0
57.59s
if you're visiting here what will be the charges? Similarly I can make over there as well. Okay.
Speaker 1
62.57s
What are the charges if I come to come down to Chennai?
Speaker 0
65.81s
yeah sir so Chennai it is for seven days. We do have plans for five days, two days, one day and for seven days.
Speaker 1
72.05s
Common lead course to plan.
Speaker 0
73.35s
seven days what is the cost here asking right?
Speaker 1
76.05s
Ya.
Speaker 0
76.73s
ya so da seven days costing would be around six point four five per person.
Speaker 1
82.25s
6.45 lakhs.
Speaker 0
83.39s
ya sir.
Speaker 1
84.75s
okay, what are the facilities in that?
Speaker 0
87.25s
in six point yeah your scales will be in Lira Palace over here.
Speaker 1
91.17s
Okay.
Speaker 0
91.95s
and the services will be from I O completely. from your food and accommodation everything will be taking care. you will be having physio you will be having the...
Speaker 1
99.59s
So everything will happen in Leela.
Speaker 0
101.33s
yaa tar everything is happening lihila.
Speaker 1
103.27s
Okay okay.
Speaker 0
104.47s
Down, down.
Speaker 1
105.79s
I'll store your number if if I require the services I'll definitely give you a ring.
Speaker 0
110.85s
ya shuvar sir if you are looking for in your own place also we can arrange.
Speaker 1
115.47s
oke.
Speaker 0
116.15s
uh like you can first if you can take a first step from your place and if you are satisfied with that, you can move into the next step. We are focusing more upon like primitivity and longevity when it comes to health.
Speaker 0
127.81s
At prevention we are into preventive care we are completely on wellness and
Speaker 1
132.25s
Done, done. I will I will give you a call back then.
Speaker 0
135.11s
oh ya sure varun. so like you can give me a call back. okay. or i will connect with you again.
Speaker 1
140.83s
Okay, thank you.
Speaker 0
141.37s
Okay sir thank you so much have a great day.