A
Call Intelligence
Varun with Vimal — Jan 24, 2026 16:59
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.5/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Varun. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
26% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:42 (42s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
98 / 23
Rep Longest Monologue
13s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of time
Give me give me give me some time I'll call you back. Call you going to be slightly longer.
|
time/urgency | Customer | Yes | agreement and alternative | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Referencing the form the customer filled out. |
Key Moments
200:11
Lead Source Confirmation
Confirms the lead is valid and remembers filling the form.
00:33
Customer Interruption
Customer signals they are busy, shifting the call from a discovery session to a follow-up scheduling task.
Discovery Questions
1
Q1
Can I know your basic details about yourself?
Trust Signals
1
Confirmation of form submission
Resistance Signals
1
Time constraint/Busy
Topics Discussed
7-day retreat program
Health mentorship
Form submission
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity and form fill. |
| Discovery | 2 | neutral | Interrupts to state he is busy and will call back. |
Call Transcript
Click to expand
Speaker 1
0.43s
Hello. Hello. Haanji. Haan, am I speaking with Varun? Ya. Ya Varun, my name is Vimal, I am calling from IO.
Speaker 1
11.17s
wellness center and preventive care from chennai. we have recently filled the form also regarding our retreat program.
Speaker 0
11.43s
Yeah.
Speaker 1
17.39s
for seven days.
Speaker 0
18.07s
Yeah.
Speaker 1
19.19s
ya. ya sir. how are you doing?
Speaker 1
21.47s
Good. Yeah, but so I am a health mentor over here who will be guiding you and helping you out in this program. Okay. Yeah, but so before starting, can I know your basic details about yourself?
Speaker 0
33.41s
Give me give me give me some time I'll call you back. Call you going to be slightly longer.
Speaker 1
40.15s
Okay okay. Okay. Okay. In the mean time I will share a
Speaker 0
40.45s
Okay okay.
Speaker 0
41.43s
Okay.