A
Call Intelligence
None with Vimal — Feb 04, 2026 11:11
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Low Performance: Vimal
Vimal scored 3.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:22 (22s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
23 / 11
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Lead Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not enquire
no no sir. No.
|
not interested / wrong lead | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Negative | Agent mentions he is calling regarding an enquiry about the health station. |
Key Moments
200:13
Enquiry Clarification
Agent mentions the health station enquiry, which is the catalyst for the customer's rejection.
00:18
Customer Denial
Customer denies the enquiry, effectively ending the sales opportunity.
Resistance Signals
1
Direct denial of enquiry
Confusion Signals
1
Caller seems confused about why they are being called
Topics Discussed
Health Station
Aiwo Identification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Caller is asking who is calling. |
| Identification | 2 | neutral | Caller denies the enquiry immediately. |
Call Transcript
Click to expand
Speaker 0
0.41s
Hello
Speaker 1
1.31s
Yes.
Speaker 0
2.89s
How is this?
Speaker 1
4.37s
hello? tell me?
Speaker 0
6.09s
Ya sir hello.
Speaker 0
8.79s
Sir is Vimala from Ivo.
Speaker 1
12.49s
aa tell me sir.
Speaker 0
13.93s
Yes sir, I have enquired about the health station.
Speaker 1
18.23s
no no sir.
Speaker 0
19.47s
No.
Speaker 0
21.45s
okey thank you.