A
Call Intelligence
Vigneshwaran with Vimal — Feb 16, 2026 14:20
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
40.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
Moderate
Brand Sentiment
Curious but cautious
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
follow_up_scheduled
Call Structure
Duration
12:57 (777s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
142
Rep Words / Customer Words
1184 / 642
Rep Longest Monologue
42s
Customer Longest Monologue
28s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price/Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price Discrepancy
Ippo unga unga online-laye vandhu neenga ezhupathi aayiram appadithaane charge potturukkeenga
|
price | Customer | Yes | differentiation | Average |
|
Timing/Availability
Maybe I won't be able to do it tomorrow... I will plan it some other time.
|
logistics | Customer | No | acceptance | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Customer | 120000.00 | Skeptical | Comprehensive health screening including 183 biomarkers, DEXA, and Epigenetics. |
| dexa scan | Customer | 2500.00 | Interested | Standalone body composition test. |
Key Moments
400:19
Customer reveals he owns a diagnostic lab.
Changes the dynamic from a standard lead to a B2B/Expert prospect.
06:25
Customer asks about RNA sequencing for gut health.
Tests the rep's technical knowledge; rep passes by explaining the sample process.
10:05
Price reveal of 1.2 Lakhs.
The primary friction point where the customer brings up the 70k online price.
11:00
Customer asks for standalone DEXA price.
Indicates a fallback interest in smaller services if the main package is too high.
Discovery Questions
4
Q1
You are comfortable in English or Tamil sir?
Q2
St. Johnson pathi theriyumngala sir ungalukku?
Q3
Visit pannirukkeengala?
Q4
B to B perception kekkureengala illa what we do-nu kekkureengala?
Trust Signals
3
Sharing personal business details
Asking for specific technical processes (RNA sequencing)
Requesting WhatsApp contact
Enthusiasm Signals
2
Interest in DEXA scan
Curiosity about B2B partnership
Resistance Signals
2
Price comparison with online ads
Stating he cannot visit tomorrow as originally planned
Confusion Signals
1
Difference between old 360 and new 360 pricing
Topics Discussed
Longevity
Reverse Aging
Epigenetics
Biomarkers
DEXA Scan
Gut Health
B2B Partnership
Pricing
Chennai Center Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Very open about his background and interest. |
| Discovery | 2 | neutral | Asks technical questions about RNA sequencing and gut health. |
| Pricing | 3 | neutral | Surprised by the 1.2L price point. |
| Closing | 4 | neutral | Defers commitment to a future visit. |
Call Transcript
Click to expand
Speaker 1
0.93s
Hello
Speaker 0
1.75s
Hello.
Speaker 1
2.85s
S.
Speaker 0
3.55s
Namma speaking Vigneshwaran.
Speaker 1
5.31s
S.
Speaker 0
6.45s
Sir, naan IO-la irundhu call panren sir, en name vandhu Vimal.
Speaker 1
9.55s
Aa sollunga Sir.
Speaker 0
10.45s
Health mentor-aa work pannittu irukken, neenga enquiry pannirundheenga recently-aa namma moondru aaru program pathi.
Speaker 1
14.61s
Aa ya ya ya.
Speaker 0
16.15s
Ya ya sir it's the right time to connect with you sir.
Speaker 1
19.21s
Ya fine sir, like I run my own diagnostic lab, like and I am based out of Pondicherry and Kandlu.
Speaker 0
26.37s
Okay, okay, okay.
Speaker 1
27.31s
So I'm visiting Chennai tomorrow for a business and I thought like I shall meet you in person like so I just want to know what what's what it's all about and is there a way like we can partner together for.
Speaker 1
46.01s
And any prospects. That was my idea. So I just wanted to know like what what guys what you actually do.
Speaker 1
52.43s
Aa three sixty degree health one, so I just want to check check up on that, that's why I made an enquiry.
Speaker 0
58.35s
Okay okay, you are comfortable in English or Tamil sir?
Speaker 1
60.75s
Idhuvaga vandhaalum okay-nga sir.
Speaker 0
61.89s
Okay okay okay illa sir namma vandhu complete-aa vandhuttu ippa neenga diagnostic center vachirukkeenga illaiya so you help people to basically detect what's happening in their body or with some test and results.
Speaker 1
66.17s
Aa.
Speaker 1
71.19s
Okay.
Speaker 0
71.33s
Okay, idhu neenga panra oru work correct-aa if I am not wrong?
Speaker 1
74.75s
Ya.
Speaker 0
76.29s
What IO does or what IO is majorly focusing upon appadinnu paatheenganna, they are completely into reverse aging and longevity.
Speaker 1
83.45s
Okay.
Speaker 0
83.97s
Okay, so namma clients ellame vandhu paatheenganna HNIs adhe maadhiri vandhu India-la irukkura top ultra rich people, okay-va? Ungalukku we have packages starting from.
Speaker 1
91.25s
Okay.
Speaker 0
94.53s
Ippadi irandu aayiram up to pathu lakh.
Speaker 1
97.25s
Ok.
Speaker 0
97.25s
Depends upon your health goal and depends upon what are you interested in doing with your age and all those things. So idhukku namma edukka pora reports adhellame ippa vandhu paatheenganna for example one of the testing includes epigenetic. Epigenetic vandhu paatheenganna we will be sharing a kit self tested draw. Adhu vandhu reports vandhu US-kku share pannuvom. Two diagnostic appadindra oru labs-kulla partner pannirukkom. Sari. Okay. Anga vandhu organs-oda aging adhoda facing enna appadindradha namma exactly kandupidikka mudiyum. Indha longitude-la neenga paatheenganna you will be having Brian Johnson.
Speaker 1
115.35s
Ok.
Speaker 0
126.45s
St. Johnson pathi theriyumngala sir ungalukku?
Speaker 1
128.05s
Ya ya ya.
Speaker 0
128.69s
Aa you know right avaru first partner aagi pannadhula true diagnostic appuram thaniya vandhuttu blueprint-nu avar own company start pannittaaru.
Speaker 0
135.83s
Okay, so indha maadhiri idhu one of the parameter. Indha maadhiri various parameters irukku which helps us to focus not only stage three, stage four testing when it comes to diseases. We will be focusing more upon like stage one, stage two, early detections.
Speaker 0
150.31s
Ippa neenga sollunga, ippa ungalukku theriyum, ippa neenga normal-aa blood test edhaavadhu edukkureenga appadinna, we will be grouping around like a irunootru ezhava irandu ezhava parameters illaiya? Like biomarkers, namma vandhu onnooru ezhava moondru parameters include panrom sir.
Speaker 1
158.37s
Ya ya.
Speaker 1
162.05s
Okay.
Speaker 0
162.75s
Saringala, so andha blood test mattumey ungalukku vandhu paatheenganna kittathatta aindhaayiram thozhandhu kitta varum ungalukku adhu. Okay, idhu naanga vandhu blood test ungalukku adhu kooda vandhu next preventive measuresku doctor consultation, diet consultation.
Speaker 1
169.53s
Okay.
Speaker 1
175.95s
Okay.
Speaker 0
175.95s
Ok. Ungalukku vandhu we will be giving from our side.
Speaker 0
178.53s
Okay, first step-ndradhu andha nootru aindhaayiram, adhe maadhiri nootru aindhaayiram appadinnadhu neenga enquiry pannirukkeenga illaiya? Idhu maadhiri various parameters vandhu combine together, just not only this nootru aindhaayiram or epigenetic, we have gene test, gut microbiome, idhu maadhiri multiple tests, diagnostics, adhu koodaye doctor ungalukku dietician ellaame vandhu proper-aa unga body-kku etta maadhiri what is your longevity goal?
Speaker 1
178.67s
Ok.
Speaker 0
200.71s
Level-la how can we rectify them?
Speaker 1
200.75s
Adhe.
Speaker 0
203.19s
Appadindra maadhiri we are bringing up it, adhu kooda niraiya plans irukku sir. Naan sonna maadhiri ungalukku already idhu mattum kidaiyaadhu, niraiya vishayangal irukku ungalukku. Ippa neenga vandhu month on month sessions-o illa neenga vandhu idhu oru subscription maadhiriyume pogalaam. Based upon your goal naan sonnen illaiya? Ippa metabolism vandhu slow-aa irukkunna adhukku we have a separate things what we do.
Speaker 1
216.53s
Mm.
Speaker 0
220.37s
Illa ungalukku debt related issues irukkaa adha fix pannanumnaa we have a separate things to do. So month on month membership illa yearly membership it will vary. Adha poruthu ungalukku services ulla irukkira things ellaame vary aagum. We are doing around like muppathi to naangu services as of now.
Speaker 1
234.69s
Okay.
Speaker 0
235.23s
I'm trying to introduce a push it to fifty, so center vandhu Leela Palace-ku opposite-la irukku namma center ippa currently.
Speaker 1
242.63s
Neelabalagam bus-la there is one andha Adyar-la ondru irukkulla, andha CMC pakkathula.
Speaker 0
250.39s
Adaiyar-la vandhu chinna idhu maadhiri.
Speaker 1
251.99s
MRC pakkathula onnudhu illa.
Speaker 0
253.45s
Adhaan adhaan adhaan, andha MRC nagarla irukkuradhu dhaan idhu, andha Leela pakkathula opposite-la ungalukku irukkum paatheenganna.
Speaker 1
257.75s
Ok.
Speaker 1
259.19s
Ok.
Speaker 0
260.35s
Adhu naan solren neenga visit pannirukkeengala
Speaker 1
262.81s
Illa, naan paarthirukken, visit pannala.
Speaker 0
265.15s
Okay okay, anga irundhu naan call panren, ingaeye namakku Daksha vachirukkom, video Win House Services, we have tied up partnerships, adhu maadhiri labs-ku ellame.
Speaker 1
273.29s
Okay, ippo also like like I just want to know like if at all like I'm just curious about what you guys do.
Speaker 0
273.55s
Ippo also like
Speaker 1
280.03s
And rendu like this I just want to know what you guys also like I want to know like what's the business perspective sir.
Speaker 1
287.41s
any active partnership that we can bring in appadingira rendu angle-la irundhu naan paarthenna, also like if if I choose to get like if I choose to get tested for something appadinna, like like what's like as a as usually your health mentor over there.
Speaker 1
303.27s
Like ippa neenga enna pannuveenga like you just suggest which one to go.
Speaker 0
303.37s
Mm.
Speaker 1
307.67s
Or like what what what you basically do like?
Speaker 0
311.57s
There are various things naan sollirundhen illaiya sir, based upon your requirement namma adhai suggest pannuvom.
Speaker 1
317.05s
Okay.
Speaker 0
317.05s
Ippa eppadinna vandhu it changes, ippa vandhu hospitals-la ellathulayume vandhu ungalukku paatheenganna oru ippa indha enna pain-ukku neenga poreengalo adhukkaana medicine provide pannuvaanga illaiya?
Speaker 0
325.37s
Namma eppadi panromnu paatheenganna vandhuttu andha wellness-um retreat-um according to your body will be customizing it. Indha 360 appadindradhu ennanu paatheenganna vandhuttu complete-aa early detection holistic approach irukkum. Ellaame vandhu proper-aa datas eduththu namma scientific-aa research panni diagnostics ready panni clear-aa communication ungalukkunnu personalization panni tharuvom. Adhula one of the thing dhaan vandhu andha 183 biomarkers.
Speaker 1
325.41s
Appadi illa.
Speaker 0
347.01s
Unga organ function, inflammation rate, athu kooda onnu metabolic rate eppadi irukku? Innnonnu nutrition status. Ithu ellaame 183-la nammalukku cover aagum. Next we will be moving on with DEXA. DEXA ungalukku theriyum. We will be moving on unga body mass, visceral fat evvalavu irukku, unga fat percentage evvalavu irukku.
Speaker 0
363.23s
Adhu mattum illa, complete-aa vandhuttu unga body irukkunna andha fluid retention evlo irukkundra maadhiri complete-aa ithu DEXA-la vandhurum. Innonnu idhu koodaye vandhuttu gut health assessment-o we will be doing. So nutrition eppadi irukku?
Speaker 1
373.53s
Ippa guttural assessment vandhu like base on like enna method-la pandreenga adhu?
Speaker 0
378.77s
Gut health assessment vandhu we will be having two sorry food intolerance gut test-ku thaniyaa inno-nnu irukku. We have.
Speaker 1
385.13s
Of course, adhu enna process kekkuren? Like it's an RNA sequencing-la pannuveengala? Illana it's a metabolic process-la pannudhu, eppadi pannudhungannu kekkuren.
Speaker 0
393.85s
Aa illa sir, namma vandhu paatheenganna samples inga collect pannittu ungalukku reports ellame vandhuttu lab-la irundhu generate aagi doctors-ku poguvom, doctors vandhu reports-la convert panni ungalukku eduthuttu varuvaanga.
Speaker 1
402.71s
Ippa illa, ippa gut health-ku vandhuttu enna enna specific neenga vandhu collect panreenga ippo?
Speaker 0
408.73s
Aa illa illa sir rendu irukkunnu naan sollirundhenla, onnukku vandhu ungalukku vandhu tablet sample-la vandhurum sarigala? Innonnu vandhu will be stool sample collecting pannum.
Speaker 1
414.51s
Ok.
Speaker 1
417.03s
Okay.
Speaker 0
417.63s
It depends. Aanaa athu vandhu athukkulla niraiya irukku. Avanga vandhu I'm just giving you an
Speaker 1
420.41s
Aa
Speaker 0
422.15s
Overall layer idea. What 360 alone.
Speaker 1
425.51s
Okay okay.
Speaker 0
426.31s
Appuram cardiac health-ukku vandhu namma CT-CF scoring, echo adhe maadhiri ECG idhu ellame heart namma nalla focus pannuvom sir inime.
Speaker 0
433.41s
Adhe maadhiri vandhu chest x-ray, abdominal ungalukku ultrasound, pelvic ultrasound idhuvume cover aagum. Adhe maadhiri fitness assessment varakkulla you will be having a VO2 max optimization test complete-aa. Adhu kooda indha epigenetic test sonnen illaiya, adhuvume vandhurum. Innnonnu nutrition, metabolic insights-um vandhu namma eduthuttu vandhu amino profile link pannuvom. Adhe maadhiri amino acid test-ume adhula include aagum.
Speaker 0
453.35s
Appuram doctor consultation-ume vandhurum. Adhu vandhu ungalukku personalize-aa etha maathiri diet vandhu enga innum saappidurungalo adhai vandhu namma eduthukkirom.
Speaker 1
457.99s
Ippa doctor consultation vandhu is it physical or online?
Speaker 0
463.59s
Physical if you are being here physical illa if you want an online you can go for online.
Speaker 1
469.01s
Okay.
Speaker 0
469.85s
Yenna reports vandhu ungalukku.
Speaker 0
472.89s
One day-la varaadhu sarigala, it's in Chennai again you can come for doctor visit illana later you can take in online.
Speaker 1
480.25s
Okay so ippa neenga vandhuttu ippa ippa moondru aaru degree assessment idhu pannirukkeenga illaiyaa? So adhukku ippa complete-aa ippa neenga edukkira time duration like complete-aa evlo like single day single day one full day.
Speaker 0
490.37s
Single day single day single day one full day aa one full day neenga morning varuveenga you need to fast before that blood and urine samples collect pannuvom 183 appo next epigenetic test pannuvom appuram DEXA pannuvom appuram gut microbe appuram ECG echo appuram CTCA appuram chest X-ray next we will be going on with ultrasound abdomen and pelvis next vandhu VO2 max testing pannuvom adhukku you need to bring your own shoes
Speaker 0
513.09s
Appuram amino acid profile testing-um vandhurum, food intolerance test-ume namma anga panniruvom, idhu koodaye serthu innonnu CGM irukkum ungalukku, continuous glucose monitoring andha idhu unnodu koduthuruvom, appuram breathing kit we will be focusing upon, so idhellam edhai base panni we are building-na we have eleven pillars.
Speaker 1
521.07s
Koduththu vuruvom appuram
Speaker 0
527.85s
A concept where you need to follow on everyday basis adha namma focus pannale we can focus upon longevity-ndra maadhiri.
Speaker 1
528.13s
Okay.
Speaker 0
535.29s
So andha eleven pillars vandhu idhu kooda align aagudhu, andha align aagi the test and diagnostics we are going to holistically help you out what can be done with these things. So it's not just vandhu oru test eduthuttu ippa naalaiku varappora detection illaama, innum further-aa push panni namma evvalavu edukka mudiyumo andha maadhiri namma holistically eduthuttu poga idhu complete-aa andha testing ellaame.
Speaker 1
554.55s
Okay.
Speaker 0
556.15s
Ya ungalukku lunch-um breakfast-um you will be getting from Leela, Leela-la ungalukku vandhurum.
Speaker 1
561.57s
Ok.
Speaker 1
565.41s
Okay brother, so if at all like I choose to take this three degree one appadinna, what's the price you will be offering to me?
Speaker 0
573.39s
Actually vandhu nootru irubadhu sir, ippo all together ungalukku vandhu naan sonnen 11 pillars appadindradhu ennanna indha sleep, breathing, nutrition, social, exercise, stress management, psychiatric rhythm, unga purpose, sunlight, gut health, hydration idhu ellame serthu namma vandhu andha pillars ellam vandhu we are doing as best and we are helping you out to fix it out.
Speaker 1
577.57s
Undu
Speaker 1
583.29s
Sari.
Speaker 0
595.51s
Saringalaa?
Speaker 1
595.53s
Saringala?
Speaker 0
596.29s
So idhu vandhu ondru latcham irubathi aayiram varum, ippo current-aa vandhu we are going under offer for around like ondru latcham irubathi rendu varaikkum we can do it.
Speaker 1
605.13s
Ippo unga unga online-laye vandhu neenga ezhupathi aayiram appadithaane charge potturukkeenga adhu ippo vandhu romba simple-aa.
Speaker 0
609.75s
Ippo vandhu romba solli kooda adhu vandhu old three sixty sir old three sixty vandhu totala vera adhu ippo pandradhu kidaiyaadhu adhu vandhu neenga solradhu irundhuchu first
Speaker 1
619.21s
Okay.
Speaker 0
619.23s
Athu athu kidaiyaathu. Ithu vandhu complete aagathu. Ippo naan sonnathu ungalukku.
Speaker 1
624.03s
So okay maybe like unga kitta edhaachum brochure irundha enakku share pannunga. This is my WhatsApp contact. So neenga enakku edhaachum brochures like like ippa naan solli.
Speaker 0
632.25s
Ippa naan solli irundhen sir, adhuve ungalukku naan detail-aa oru PDF maadhiri share panren, ungalukku innumae oru greater information.
Speaker 1
636.87s
Pannunga like whatever like ungakitta enna materials irukko share pannunga.
Speaker 1
640.67s
Maybe I will go through that, maybe appa neenga solra maadhiri paatheenganna, maybe I won't be able to do it tomorrow.
Speaker 0
646.59s
Okay okay.
Speaker 1
647.47s
um maybe I will try maybe I will be coming to Chennai on and off so that's not going to be a problem so maybe I will plan it some other time.
Speaker 0
652.45s
Mm
Speaker 0
655.03s
Ippo
Speaker 1
655.27s
Ippa naan vandhu ippa enakku tell like ippa neenga Dexa-kku munnaadi evvalavu charge panreenga?
Speaker 0
659.35s
Tech stock mattum rendu aindhu irukkum sir.
Speaker 1
661.53s
Okay, so if at all naan ippa Dexa vandhu summa like I just want to get in Dexa appadinna, adhu right away you can do that-aa?
Speaker 0
668.31s
Aa ya sir, ya sir, DEXA neenga vandhu eduthukkalaam, adhu problem illa ungalukku, naangu hours pass pannanum.
Speaker 1
674.35s
Solar fasting.
Speaker 0
675.35s
Mm mm mm.
Speaker 1
677.07s
Mm okay.
Speaker 1
681.35s
Sari okay sir, oru minute okay, I will book adhu naalaiku mudiyamaannu theriyala, yenna naalaiku hospital vazhi irundhaalum varum.
Speaker 0
686.73s
Sari sari okay.
Speaker 1
687.19s
Aa team edukkaan mudiyum.
Speaker 0
688.65s
Free aakkitteenga appadinna neenga sollunga ungalukku innumae detail-aa vandhu oru session-la I can explain it like exactly what we are doing and how all these things work-nu sollittu yenna neenga kekkuradhu enakku B to B perception kekkureengala illa what we do-nu kekkureengalaannu maadhiri enakku clear-aa illaadhunala I am just.
Speaker 1
703.71s
Illa illa rendume thaan ketkalaam naan B to B la vandhu enna ketten edhukkaaga ketten appadinna guys are associating yourself with diagnostics.
Speaker 1
711.99s
Ma'am basically avanga bayamaaga irukkuradhu dhaan neenga ellame idhu pannuveengala? So adhula vandhu enna ungalukku vandhuttu opportunities irukku appadingaradhu first first adhu adhukkaagavum ketta, adhu illaama like I was curious like what you guys actually do.
Speaker 0
712.07s
Aamaa.
Speaker 1
722.49s
Like so like I want to get myself tested to in some other things, so adhukkaga dhaan naan ketten.
Speaker 1
729.11s
So finally like maybe I will come some other day, maybe not tomorrow. In the meanwhile unkitta edhachum brochure irundha share pannunga, maybe that will be helpful for me to understand like what you guys do. So enakku enna pannanum, enakku unkitta irundhu enna pannikka mudiyumnu enakkum theriyuma sir?
Speaker 0
744.87s
Sari okay naan ungalukku andha moondru aaru browser ungalukku share panren sarigala.
Speaker 1
748.53s
Saringala? Okay, thank you.
Speaker 0
750.35s
Ok unga current number indha number thaane sir?
Speaker 1
752.73s
Aiyayyo idhudhaan aiyayyo.
Speaker 0
753.25s
Aiyayyo.
Speaker 0
754.45s
Idhula.
Speaker 1
754.75s
189 430 1828.
Speaker 0
756.69s
Aa okay sir, okay naan indha idhukku naan ungalukku share panren, brochure neenga paathuttu sollunga.
Speaker 1
761.57s
Ok
Speaker 0
761.89s
Ungalukku vara doubts irundhaalume namma explain pannalaam, yenna ippa naan sonnadhu vandhu more like what we do illaiya? So exactly how are we doing appadindradhu it needs some time to explain to you, naan ungalukku adhuvume vena I will help you out.
Speaker 1
772.71s
Ok kandippaa.
Speaker 0
773.81s
Ya sure okay. Thank you have a good day sir.
Speaker 0
777.09s
Thanks.