A
Call Intelligence
Darshana with Vimal — Feb 20, 2026 12:01
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
3Low Performance: Vimal
Vimal scored 3.0/10 on call with Darshana. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Darshana. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Darshana.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
12% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:54 (54s)
Primary Language
English
Code Switching
None
Total Speaker Turns
14
Rep Words / Customer Words
82 / 34
Rep Longest Monologue
15s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 5.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Not Interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Denial of Inquiry
No no not not right. You are doing anything on that. Seven Days Healthcation Program. no no not not right no.
|
not interested | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Negative | Main offering being pitched to the lead. |
Key Moments
200:07
Initial Pitch
Agent introduces the 7-day program and longevity path.
00:43
Customer Rejection
Customer explicitly denies interest in the program, leading to the call's failure.
Resistance Signals
2
Explicit denial of interest
Confusion about the program name
Confusion Signals
1
Lead says 'No no not not right' when asked about the program.
Topics Discussed
Seven Days Healthcation Program
Longevity
Reverse Aging
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Lead answers the call. |
| Pitch | 2 | neutral | Lead seems to not recognize the program name initially. |
| Closing | 3 | negative | Lead explicitly denies interest: 'No no not not right'. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 0
3.53s
Hello.
Speaker 0
7.83s
Hello. This is Vimal from IO, happy to see your interest in our seven days health education program. In this program we help you to structure a longevity path and kickstart your reverse surging journey in a clear and a personalized way. When would be a good time for a quick call?
Speaker 1
27.49s
Thanks, Pema. Please stay on the line.
Speaker 0
32.89s
Hello.
Speaker 1
33.43s
hello.
Speaker 0
33.99s
Yes.
Speaker 1
35.71s
yes?
Speaker 0
36.41s
Yeah, this is lemon over here from I.
Speaker 1
36.81s
This is the from IO Health Care Wellness Center. You have enquired about
Speaker 0
39.05s
Health care wellness center. You have enquired about the seven days health care program. No no not not right. You are doing anything on that.
Speaker 1
41.81s
Seven Days Healthcation Program.
Speaker 1
43.41s
no no not not right no.
Speaker 1
52.95s
You will go mad at it.
Speaker 0
53.39s
Hello.