A
Call Intelligence
Sathyanivasam with Vimal — Feb 05, 2026 15:36
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Sathyanivasam. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:23 (24s)
Primary Language
Malayalam
Secondary Language
Hindi/English
Code Switching
High
Total Speaker Turns
13
Rep Words / Customer Words
42 / 18
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
Thoda meeting-il huva, abhi kal jo bhi hai WhatsApp-il baath kijiyengale.
|
time | Customer | Yes | acknowledge and pivot | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness center services | Rep | -- | Neutral | Introduction and brand identification |
Key Moments
200:11
Customer mentions being in a meeting
Changes the call from a sales pitch to a logistics/scheduling call.
00:22
Saturday follow-up agreement
Secures the next touchpoint in the sales funnel.
Trust Signals
2
Recognition of the agent's name
Agreement to receive details on WhatsApp
Resistance Signals
1
Time constraint (in a meeting)
Topics Discussed
Meeting conflict
WhatsApp communication
Email details
Saturday follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and recognition. |
| Middle | 2 | neutral | Customer explains he is in a meeting. |
| Closing | 3 | neutral | Agrees to check WhatsApp and follow up Saturday. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello.
Speaker 0
0.53s
Hello
Speaker 0
0.89s
Hello
Speaker 1
1.81s
Sathyanivasam pathinippadi Sathyanivasam sir Vimala uyartham aayuvu
Speaker 0
4.05s
Vimal
Speaker 0
5.09s
Aa
Speaker 1
5.93s
Vimal over here from IO Wellness Center. We connected right to connect later.
Speaker 0
10.03s
Aa
Speaker 0
11.37s
Thoda meeting-il huva, abhi kal jo bhi hai WhatsApp-il baath kijiyengale.
Speaker 1
16.89s
I have shared you details in WhatsApp and mail I will send sir.
Speaker 0
19.87s
Okay.
Speaker 1
21.85s
Ya
Speaker 0
22.27s
Aa
Speaker 1
22.61s
Sari thank you on Saturday.