A
Call Intelligence
Venkat with Vimal — Jan 31, 2026 16:47
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Venkat. Coaching opportunity.
High-Value Deal Lost: ₹100,000
Vimal lost a ₹100,000 deal with Venkat. Immediate review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Deal Value
₹1,00,000
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Telugu
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
21% into call
Pitch Approach
Consultative Recap
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:32 (33s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Moderate
Total Speaker Turns
10
Rep Words / Customer Words
68 / 18
Rep Longest Monologue
14s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently out of station
I am still out of station maybe on Monday.
|
logistics | Customer | Yes | acceptance and rescheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness plan | Rep | 100000.00 | Committed | Recapping the 1 Lakh plan discussed previously. |
Key Moments
200:07
Budget and Travel Confirmation
Re-establishes the high-value lead status (1 Lakh budget) and intent (Chennai travel).
00:22
Availability Constraint
Customer clarifies they are out of station, shifting the timeline to the following week.
Trust Signals
2
Confirmation of previous high-value budget
Willingness to travel to Chennai
Resistance Signals
1
Logistical delay (out of station)
Topics Discussed
Wellness Plan
Budget
Travel to Chennai
WhatsApp Follow-up
Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and identification. |
| Middle | 2 | neutral | Confirming previous details and explaining current absence. |
| Closing | 3 | neutral | Agreeing to a Monday follow-up. |
Call Transcript
Click to expand
Speaker 1
0.43s
Hello
Speaker 0
0.89s
Hello Venkat, hello.
Speaker 1
3.71s
Hello
Speaker 0
4.27s
Hello, number-chaan, hello.
Speaker 1
6.71s
Haa cheppandi.
Speaker 0
7.75s
Aa cinema-t vimal screening center from IO we connected regarding right wellness center you said you are looking for wellness plan in ek lakh and you are ready to travel for Chennai. Ya. Me even connected by month end ya.
Speaker 1
18.75s
Milun
Speaker 1
22.65s
I am still out of station maybe on Monday. Monday will be.
Speaker 0
27.13s
Okay.
Speaker 0
28.51s
Sure sir okay okay have you gone through the WhatsApp message that I have shared with you?