A
Call Intelligence
None with Vimal — Jan 24, 2026 19:17
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
37% into call
Pitch Approach
Downselling
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
2:08 (129s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
35
Rep Words / Customer Words
248 / 82
Rep Longest Monologue
17s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.1s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
I see that it is very kaasthili... So I can't afford on that.
|
price | Customer | Yes | downselling / customization | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 600000.00 | Negative | Mentioned as the primary high-end offering. |
| customization plan / foundation level | Rep | 99000.00 | Positive | Downsell option to meet customer budget. |
Key Moments
300:23
Price Objection
Customer explicitly states they cannot afford the high-end plan, forcing a pivot.
00:48
Downsell Pivot
Rep introduces the 99k plan, which aligns with the customer's 50k-1L budget.
01:50
Appointment Confirmation
Customer commits to a specific time (Feb 2nd, 12 PM) for a mentor meeting.
Discovery Questions
3
Q1
vaats yor bajet renj yu ar lukking for?
Q2
currently, where are you located?
Q3
ken yu visit chennai for 1 day for that 99000 plan?
Trust Signals
2
Agrees to visit Chennai for 1 day
Requests WhatsApp details
Enthusiasm Signals
1
Yeah, that I will like line
Resistance Signals
2
I can't afford on that
I see that it is very kaasthili
Topics Discussed
Budget
Retreat Pricing
Customization
Location (Vijayawada/Chennai)
Scheduling
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Price Discussion | 2 | neutral | Customer finds the initial price 'kaasthili' (costly). |
| Downsell Pitch | 3 | neutral | Customer becomes receptive when the 99k price is mentioned. |
| Closing | 4 | neutral | Agrees to a follow-up meeting. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.35s
Hello.
Speaker 0
3.25s
I'm speaking to anyone.
Speaker 1
5.61s
Yes.
Speaker 0
6.37s
yaa screen viewers this is vimalu over here from i o. very good evening. how are you doing?
Speaker 1
11.13s
Ek hun.
Speaker 0
12.19s
ya sir. so i o is a wellness center and we do have a retreat program. we have recently filled a form.
Speaker 1
18.25s
I see that it is very
Speaker 1
21.43s
kaasthili.
Speaker 0
22.97s
ya sir so
Speaker 1
23.63s
So I can't afford on that.
Speaker 0
25.09s
oke so vaats yor bajet renj yu ar lukking for?
Speaker 1
28.87s
I thought it was around some fifty k to one lakh.
Speaker 0
34.83s
okay no no. you thought it is for fifty k to one lakh or like you want in fifty k or one lakh?
Speaker 1
39.31s
yes
Speaker 1
41.61s
yaa vi vaant in
Speaker 0
44.65s
okay fifty k to one lakh is a budget right?
Speaker 1
47.67s
Yes.
Speaker 0
48.31s
Yeah, so the actual plan as you said, it's around like six to eight lakh. But we do have a small customization plan which comes around ninety nine thousand to ninety two one lakh, one point two. Okay.
Speaker 0
60.63s
Yeah, that I will like line. So that is a very much foundation level. Once you have taken that, right? Then if you want, you can upgrade and all those things. In this ninety nine thousand itself, you have more valuable plans to do and things to do for a longevity asset queue. Like currently, where are you located?
Speaker 1
78.69s
in Vijayawada.
Speaker 0
80.05s
vijayawada. so ken yu visit chennai for 1 day for that 99000 plan?
Speaker 1
87.63s
you send me the details to my WhatsApp first.
Speaker 0
91.35s
okay, I will share you the details and I do even schedule a meet for you with a mentor. okay. so the mentor will be explaining.
Speaker 1
98.65s
but you make appointment after first feb.
Speaker 1
103.69s
adhaavadha season thilla.
Speaker 0
105.45s
okay. okay.
Speaker 1
106.63s
Okay.
Speaker 0
107.49s
Okay, I'll be back to office on second.
Speaker 1
107.51s
Okay okay. I'll be back to office on second.
Speaker 0
110.11s
second feb arund twelv pi em is it fine for you?
Speaker 1
112.99s
Yeah.
Speaker 0
113.73s
Okay sir, I'll schedule a meet and share you the detail in WhatsApp for that one day plan. Okay, go through the brochure. Okay. And any customization something like that, it's okay. We can work on that. Okay.
Speaker 1
123.31s
Okay.
Speaker 0
124.53s
okay sir. connecting with you. thank you.
Speaker 0
127.35s
ya.