A
Call Intelligence
None with Vimal — Feb 12, 2026 17:03
Deal Lost
Warm
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
6.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
11% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:43 (44s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
78 / 34
Rep Longest Monologue
15s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy right now
no na i am busy right now.
|
time | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Initial pitch and reason for calling. |
Key Moments
200:05
Agent Pitch
Agent clearly identifies the brand and the specific product of interest.
00:41
Customer Rejection
Customer shuts down the conversation due to being busy, preventing further sales progress.
Resistance Signals
1
no na i am busy right now
Topics Discussed
7-day premium health program
Longevity
Chennai location
Advanced diagnostics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is screening the call via an automated assistant or gatekeeper. |
| Mid-call | 2 | neutral | Customer answers but is distracted. |
| Closing | 3 | neutral | Customer states they are busy and ends the call. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 0
5.63s
Hi, this is Vimal calling from IO Healthcation. You had recently shown interest in our seven day premium health and longevity program in India. So I just wanted to personally connect. We are providing a preventive longevity health program based in Chennai.
Speaker 0
21.13s
That combines advanced diagnostics with personalized medical optimization.
Speaker 1
26.75s
Thanks, absolutely. Please stay on the line.
Speaker 1
31.07s
Hello.
Speaker 0
31.75s
halo.
Speaker 1
32.79s
Yeah.
Speaker 0
33.69s
aa yaar very good evening. this is vimal oya from i o.
Speaker 1
36.93s
Ready?
Speaker 0
37.91s
regarding the program which you envied for seven days plan.
Speaker 1
41.69s
no na i am busy right now.
Speaker 0
43.07s
Okay.