A
Call Intelligence
Vishal with Vimal — Jan 26, 2026 12:55
Deal Lost
Warm
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Vishal. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Vishal.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
20% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:24 (24s)
Primary Language
English
Code Switching
None
Total Speaker Turns
5
Rep Words / Customer Words
58 / 25
Rep Longest Monologue
12s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Referencing the form the customer filled out. |
Key Moments
200:05
Agent Introduction
Establishes the purpose of the call and references the lead source (form fill).
00:18
Call to Action
Agent requests a call back and identifies himself as a 'health mentor'.
Topics Discussed
Health Station
Preventive Care
Chennai Location
Form Fill Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is listening to the automated prompt/agent introduction. |
| Closing | 2 | neutral | Customer acknowledges the request to connect back. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 0
5.65s
Uh hi Vishal, this is Vimal over here from IO. I connected regarding the health station. We have filled a form for health station with IO. We are a wellness center on preventive care from Chennai.
Speaker 1
16.29s
From Chennai. Please do connect back. Okay?
Speaker 0
18.15s
Please do connect back, okay? This is my number. My name is Vimal. I am a health mentor over here, okay?
Speaker 0
23.61s
Thank you.