A
Customer Vijay
Phone +919884859529
Rep Vimal
Team Health Advisory
Date 2026-02-16 17:12
Duration 16:51
Source None

Call History

4 attempts
Total Attempts4
First CallFeb 16, 2026
Last CallFeb 24, 2026
Total Talk Time17.9 min
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
85.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 9.09%
Calls Before Closure 4
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 8
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique other
Call Ending natural_end

Call Structure

Duration 16:51 (1012s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 167
Rep Words / Customer Words 1842 / 412
Rep Longest Monologue 114s
Customer Longest Monologue 14s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Very Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
High Price Anchor
Ithu already avarudaiya idhellam paarthirukken but six lakhs edhuvume sollirundhaachu avvalavu idhu panna mudiyaathu.
price Customer Yes value tiering Excellent
Immediate Availability
udane vandhu vara mudiyaadhu. Aana enakku eppadina oru rendu weeks time venum
timeline Customer Yes acceptance & scheduling Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer 100000.00 Positive Main program offering including 12 services
epigenetic test Customer -- Interested Testing sent to USA (True Diagnostics) to measure organ age
dexa scan Customer -- Other Body composition and bone density

Key Moments

4
01:23
Transition to Reverse Aging
Shifted from basic discovery to the core value proposition.
06:16
Mammootty Reference
Strongest rapport moment; customer immediately understood the 'look younger' goal.
14:24
Price Reveal & Discount
Agent successfully navigated the price gap between 6L (customer's fear) and 1L (actual price).
15:16
Customer Commitment
Customer explicitly states he must do the program ('kandippa panni aaganum').

Discovery Questions

5
Q1 Are you looking for yourself or parents?
Q2 What is your age?
Q3 Is your work sedentary or stressful?
Q4 Do you hit the gym daily?
Q5 Do you breathe through your nose or mouth during lifts?

Trust Signals

3
Customer shares personal age and habits
Customer mentions knowing the founder Sivasankaran
Customer explicitly says 'kandippa panni aaganum' (definitely must do it)

Enthusiasm Signals

2
Agreement with the '11 pillars' concept
Interest in V2 Max and Dexa scans

Resistance Signals

2
Price resistance regarding previous 6 lakh anchor
Time constraint (needs 2 weeks)

Confusion Signals

2
Confusion over 'Epigenetics' term
Confusion over 'Ben Johnson' vs 'Bryan Johnson'

Topics Discussed

Reverse Aging Metabolic Rate Epigenetics Gym/Exercise Diet/Nutrition Cellular Damage Founder Training Pricing/Discounts

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Standard greeting and identification.
Discovery 2 neutral Customer actively shares gym habits and age.
Pitch 3 neutral Customer asks clarifying questions about technical terms like Epigenetics.
Closing 4 neutral Customer agrees to do it but asks for a 2-week delay.

Call Transcript

Click to expand
Source File +919884859529 16-2-2026, 5-12-39pm.mp3
Transcript +919884859529_16-2-2026,_5-12-39pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20695