A
Call Intelligence
Uma Shankar with Vimal — Feb 14, 2026 12:54
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
10.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Medium-High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
follow_up_scheduled
Call Structure
Duration
9:09 (549s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
125
Rep Words / Customer Words
1142 / 284
Rep Longest Monologue
131s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Timeline
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Travel/Timing
Just give me some time, maybe indha month I am travelling. Next month dhaan plan pannanum.
|
timeline | Customer | Yes | empathy & future commitment | Good |
|
High Price
Okay even including seva save pannomna kuraiyuma?
|
price | Customer | Yes | flexibility/customization | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | 650000.00 | Neutral | Main offering involving 183 biomarkers, ECG, DNA testing, and MRI. |
| couple package | Customer | 1000000.00 | Price_Sensitive | Upsell option for the 7-day program. |
Key Moments
401:04
CEO Recognition
Customer recognizes the CEO, instantly building high trust and brand authority.
02:59
Technical Deep Dive
Agent begins a 4-minute detailed explanation of medical tests, establishing expertise.
07:32
Travel Objection
Customer delays the purchase due to travel, shifting the call from a 'close' to a 'nurture'.
08:06
Price Reveal
Agent reveals the 6.5L - 10L price range; customer immediately looks for ways to reduce cost.
Discovery Questions
4
Q1
English or Tamil anything is fine?
Q2
Neenga ippa ezhuvadhu days plan paathurundheenga illaiya?
Q3
Neenga ungalukku service paakkureengalaa illa veetla?
Q4
Neenga couple-aa panreengalaa illa single-aa panreengalaa?
Trust Signals
3
Recognition of CEO Sivasankaran
Agreement to receive documents on WhatsApp
Detailed questioning about the medical tests
Enthusiasm Signals
1
Aamaa enakku theriyum nallaa nallaa theriyunga (regarding CEO)
Resistance Signals
2
Travel schedule delay
Price negotiation attempt
Topics Discussed
Reverse Aging
Longevity
Biomarkers
Gene Testing
Gut Health
MRI
Hyperbaric Oxygen Therapy
Pricing
Leela Palace Stay
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but direct. |
| Discovery/Pitch | 2 | neutral | Asks clarifying questions about the 7-day process. |
| Pricing | 3 | neutral | Questions the high price point and potential for cost reduction. |
| Closing | 4 | positive | Agrees to a follow-up and review of documents. |
Call Transcript
Click to expand
Speaker 1
1.21s
Hello.
Speaker 0
1.65s
Hello
Speaker 1
2.41s
Umashankar.
Speaker 1
4.91s
Umasankar is the lawyer from IO.
Speaker 0
7.61s
Aa yes sir.
Speaker 1
10.25s
Ya Umashankar bhaiji, good morning, how are you doing?
Speaker 0
12.07s
I am doing fine you know tell me.
Speaker 1
14.29s
Ya, Somasankar, you enquired for IO seven days plan in Chennai electrician.
Speaker 0
19.97s
Ya.
Speaker 1
20.57s
Ya ya, they are comfortable in English or Tamil sir?
Speaker 0
23.11s
English English.
Speaker 1
24.09s
Okay okay thank you.
Speaker 0
25.11s
English or Tamil anything is fine.
Speaker 1
27.09s
Aa okay sir, illa illa Tamilnaalum same thaan.
Speaker 0
29.39s
Tamilna press thaan, neenga Tamille pesuraanga.
Speaker 1
31.73s
Aa sari okay sir, neenga ippa ezhuvadhu days plan paathurundheenga illaiya IOLA Wellness center-la?
Speaker 0
35.95s
Aama, adhu enna details theriyanum?
Speaker 1
37.87s
Aa sollunga sir, namma vandhu complete-aa vandhuttu reverse aging irukku illaiya? Indha reverse pogumbodhu unga aging phase-ai slow panni current-aa irukkura stage-la irundhu namma eppadi inime vandhuttu namma age-ai slow pannalaam.
Speaker 0
41.47s
Ok.
Speaker 0
49.11s
Idhula vandhu
Speaker 1
49.11s
Idhula vandhu namma major-aa focus panna poradhu ennannu paatheenganna since you are from Chennai neenga ezhu days stay panra plan-ume avail pannalaam. Innum vandhu neenga veetla irundha udane inga vandhuttu polaam. Namma wellness center vandhu inga MRC Nagar Leela Palace irukku illaiya adhukku opposite-la irukku.
Speaker 0
60.21s
Aamaanga.
Speaker 0
61.77s
Okay.
Speaker 1
62.49s
Namma CEO sir vandhu Sivasankaran sir absolutely.
Speaker 0
64.53s
Aamaa enakku theriyum nallaa nallaa theriyunga.
Speaker 1
65.93s
Saringa. I O CEO.
Speaker 0
67.39s
Aa
Speaker 0
69.29s
Aamaa.
Speaker 1
69.67s
Leelaala ungalukku stays irukkum, neenga adhai avail panni kooda eduthukkalaam, appadi illana neenga vandhu paatheenganna center-ume visit pannalaam, we have various set of services sir.
Speaker 1
77.45s
Ithu ellaame longevity focus panni irukkom.
Speaker 0
79.77s
Okenga.
Speaker 1
79.99s
So ippa chronic stress innonnu life styles current ippa situation idhellam vachu paatheenganna.
Speaker 1
86.21s
Bleaching appadindradhu vandhu ippa for example oru year kuraiyura idathula vandhu niraiya perukku ondru point aindhu rendu-nnu kuraiyudhu, naan solradhu internally when it comes to inflammation rate.
Speaker 0
94.07s
Illaiyaa?
Speaker 1
94.95s
Idhu ellaame vandhuttu namma propera monitor pandradhu illa, namma velila irundhu paarthaa ellaame normalaa irukkum.
Speaker 0
95.03s
Idhula vandhu.
Speaker 1
99.51s
But unless and until we know what's happening inside illaiya, so namma figure out panradhu constance. What we exactly do is, we exactly figure out what's happening inside your body.
Speaker 0
102.67s
Namma idhoda
Speaker 1
108.05s
In and out we will even report and how can we stop the process or how can we slow down the process and we can focus upon the longevity on a long
Speaker 1
117.03s
So what all the services we align with them. Okay. Indha maathiri test and parameters if you doctors you have dietician accordingly we will be customer.
Speaker 0
119.15s
Ok.
Speaker 0
125.83s
Ok.
Speaker 1
126.49s
Seven days total planaa ungalukku Hyderabad-la complete-aa vandhudum. Okay complete-aa foundation vachchirukkaanga. Illa neenga unga body-kku etta maadhiri complete-aa customize pannunnaalum pannikkalaam.
Speaker 0
137.59s
Okaynga.
Speaker 1
138.25s
Availability for example neenga I want to start up with but I have only time limitation of rendu days or aindhu days-na kooda, adhu according to that namma vandhu paatheenganna services-um what is needed for you appadindradhu namma understand pannittu we can customize it.
Speaker 0
151.23s
Okay
Speaker 1
152.05s
Ya sir. So neenga ungalukku service paakkureengalaa illa veetla?
Speaker 0
155.71s
Illa enakku thaan paakkuren but ippa ennennaalam pannuveenga idhula ippa ezhu daysna ennennaalam pannuveenga?
Speaker 1
160.95s
Seven days program-la namma ennenna pannuvomnu kekkureenga illaiyaa?
Speaker 0
163.03s
Aamaa aamaa.
Speaker 1
163.91s
Ippadi sir ezhu days program vandhu first namma vandhu oru bio-markering eduthuttu irukkom sir blood test irukku illaiya ungalukku?
Speaker 0
169.91s
Aamaanga.
Speaker 1
170.71s
Adhula vandhu I will start up with biomarkers, okay-ngala? Indha biomarkers appadindradhu exactly what's happening inside a body-ya vandhu accurate figures kodukkura oru vishayam illa.
Speaker 0
173.19s
Indha bio-mattam.
Speaker 1
179.19s
Ippa indha biomarker vachu namma enna panna porom paatheenganna advance level of testing kondu porom around 183 biomarkers which will help us to understand your brain function, liver functions, adhe maathiri unga cognitive response eppadi irukku, ennannaa heart functions-laam eppadi irukkunnu sollittu. Ithu one of the services that we are starting up with. Athu peru 183-nnu solluvom. Okay-vaa? Once it is completed, we will be moving on to ECG. Indha ECG vandhu complete-aa vandhu simple-aa use panni panni namma vandhu chronic heart disease, athu kooda heart attacks, indha cardiac fragility, adhe maathiri heart acid idhellaame vandhu eppadi irukku?
Speaker 0
179.21s
Ippo indha
Speaker 0
197.49s
Okay.
Speaker 0
200.45s
Aa
Speaker 1
210.03s
Heart beat vandhu too slow-aa irukkaa quick-aa irukkaa irregular-aa irukkaa appadindra maadhiri adhukku supply of blood irukku illaiyaa heart-la adhu eppadi irukkundradhu paappom. Equally vandhu three D imaging-aa kondu vandhuruvom sir complete-aa. Ippo current-aa heart eppadi irukku? Heart thaan nammalukku power house.
Speaker 0
214.75s
Mm
Speaker 0
216.73s
Aamaa adhu eppadi irukkum?
Speaker 0
218.81s
Mm
Speaker 1
224.55s
So inga irundhu functions eppadi pogudhu? Ellaame eppadi irukku? Athe maathiri heart valves irukku illaiyaa? Andha heart valves-la calcium deposit vandhu evvalavu irukku? Illa adhu vandhu aagura maathiri irukkaa illaiyaannatha we will be finding out with CTC AC score.
Speaker 0
229.23s
Andha.
Speaker 1
238.57s
Adutthathu we go to abdomen pelvis ultrasound screen.
Speaker 0
238.77s
Adutthu
Speaker 1
242.49s
TNT solluvom sir, neenga normal-aa nadakkureenga appadinna ippa unga body complete-aa build aaguradhu, work aaguradhu ellaame vandhu based upon your metabolic rate. Metabolic rate evvalavu irukko adhukku yetha maadhiri vandhu calories burn aaguradhu ellaame signal aaguradhu illaiya? So TNT-la namma enna pannanumna when you are walking-la normal-aa.
Speaker 0
255.03s
Aa.
Speaker 1
259.37s
Appa andha heart rate, blood pressure overaala andha endurance vandhu eppadi irukku?
Speaker 0
263.79s
Enna?
Speaker 1
264.93s
Idhaan you will be tracking down. Athe maathiri chest-oda xray
Speaker 0
265.05s
Idhu
Speaker 1
268.27s
Appo chest x-ray eduthu ellame vandhu ungalukku proper-aa irukku chest area-la innum better understand pannanum. Adhukku gene test-ume nammalukku idhula vandhurum. Inga gene test appadindradhu ennannaa hereditically for example your father, your forefather illa namma grandfather ivanga ellarukkume vandhu they might have some kind of disease or something which is passed on generation.
Speaker 0
280.97s
Irukkum.
Speaker 0
288.35s
Mm.
Speaker 1
288.87s
Okay ungalukku ippa varuma varadha illa adhu varadhukkaana possibilities enna sollittu oru aaru aayiram reports thaan sir andha gene test include aaguthu.
Speaker 0
296.39s
Mm.
Speaker 1
297.05s
Genetic changes vandhu eppadi unga udambla irukko, athoda functions, structures, unga DNA, RNA, chemical condition-la eppadi irukku, abnormal genetic disorders edhaavathu irukkungalaa, andha disease aagurathukkaana tendency irukkaa illaiyaannu maathiri report vandhu therinjirum.
Speaker 1
311.01s
Aduthathu we go with gut microbiome, gut appadindrathu vandhu paatheenganna ungalukku theriyum complete-aa neenga saappidurathu ellaame vandhu gut digestion and immunity base panni irukkirathu. Indha test vandhu nammalukku current-aa vandhuttu unga well being eppadi irukkuthu adhu vandhu namma digestion and immunity-la eppadi work aaguthu.
Speaker 0
316.61s
Aamaa.
Speaker 1
326.99s
Innum having a complete micro organisms illaiyaa sir? Indha micro organism properaa irukkaa? Illa functions aayittu irukkaa? Illa namma enna maathiri vandhu prebiotics-o illa probiotics-o eduthukkalaam appadindra maathiri idea kooda irukkaa?
Speaker 1
338.53s
Actually, full intolerance test, around 200 plus test vandhu unga body-kku athu eppadi set aaguthu? Unga body athai aeththukkudhaa, aeththukkalaaiyaa? Illa enna maathiri absorptive level appadindrathu namma test pannuvom sir. Aennaa ungalukku theriyum, ippa enakku ippa naan vandhu oru apple saappiduren appadinnaa, andha apple vandhu vera maathiri absorb aagum. Athe apple neenga saappitta ungalukku vandhu athu vera body-laye effect-la irukkum.
Speaker 0
338.69s
Athu
Speaker 0
357.31s
Aa
Speaker 1
358.27s
Ungalukku allergy-aa irukkalaam food milk-um adhu maadhiri ellaam.
Speaker 0
360.41s
Mm
Speaker 1
361.79s
Indha idhu ungalukku therinjathu theriyaarathum irukkum. Adha neenga vandhu panniteenga appadinnaa nammalukku theriyaamale internal-aa damage irunthirukkum. Inflation rate irunthirukkum. Adhu food intolerance test-la vandhurum. Next report complete full body MRH cancer. Complete-aa ungalukku vandhu namma
Speaker 0
371.61s
Aa okay.
Speaker 1
375.33s
Ready MRI scan eduthu propera vandhuttu ella functions eppadi irukkunnu eduthuttu varuvom. Ennanna hopkulla poguvom. Hyperbolic oxygen therapy solluvom sir. Andha hopla enna pannanumnu paattheenganna ungalukku completea vandhuttu you will be covered with.
Speaker 0
383.07s
Mm
Speaker 1
388.11s
Oxygen supply and oxygen supply maximum kudukkakkulla unga breathing capacity evvalavu irukku? Unga lung capacity evvalavu irukku? Andha breathe panra abilities-laam evvalavu irukkunra maadhiri complete clear idea and details namma provide pannuvom sir HOT-la.
Speaker 0
401.25s
Adhu oru section maathiri.
Speaker 1
401.25s
Athu oru session maathiri ungalukku pogum. So ithu maathiri various things andha seven days-la cover aagum. Athuthaan vandhu like we are putting out a plan. Athu maathiri ungalukku vandhu namma thiruppi ithu ithu pannittu vitturuvomnu kidaiyaathu. For a long term vandhu we will be focusing upon next what you need to do. After consultation, diet consultation ithula ippo current reports eppadi irukku? What can be changed?
Speaker 1
421.55s
Aanga chronic conditions poruthu ellame change aagum sir.
Speaker 0
424.45s
Okay.
Speaker 1
425.51s
Andha recovery ellaam next we will move on to DEXA sir. DEXA-la complete-aa vandhuttu unga body analysis eduthu ungalukku weight management, unga athletic performance, health optimization, unga bone density evvalavu irukku? Aennaa ungalukku muscles, bones idhellam body-la niraiya irukku illaiyaa? Indha thayimaanam eppadi irukku? Idha namma eppadi stop pannalaam? Preventive-kku ennenna vishayangal irukku?
Speaker 0
428.63s
Aa
Speaker 0
440.89s
Indha theimaana
Speaker 0
446.05s
Okay fine-nga naan idha understand panren.
Speaker 1
448.99s
Mm mm mm.
Speaker 0
449.53s
Any doubt-naalum I will come back to you.
Speaker 1
451.65s
Sure sir.
Speaker 0
452.39s
Just give me some time, maybe indha month I am travelling.
Speaker 1
455.73s
Okay.
Speaker 0
455.73s
Next month dhaan plan pannanum.
Speaker 1
458.05s
Kandippaa pannalaam sir adhu yenna indha indha stage idhu mattum thaan munnaadiye plan pannanum sir inga adhu book panra maadhiri irukkum.
Speaker 0
463.49s
Sariyaa.
Speaker 0
464.21s
Adhaan puriyudhu naan konjam idhu ellaam ennodda dates-aiyum paarthuttu I will reverse back to you.
Speaker 1
467.13s
Unga dates neenga paarunga sir. Naan vandhu Feb last week-la ungalukku thiruppi call back panren. Idhellam naan sonnadhu ellame ungalukku document panni naan ungalukku mail-aavum share pannirukken. Idhe number-la I have shared in your WhatsApp as well.
Speaker 0
471.43s
Idhellam naan sonnen.
Speaker 0
477.51s
Sari ok.
Speaker 1
478.35s
Saringala, neenga go through pannunga, go through pannittu paarunga, neenga couple-aa panreengalaa illa single-aa panreengalaa, adhukku adutha rate maadum sir, single-naa aaru point naangu aaru aindhu lakhs varum.
Speaker 0
486.77s
Appadinnaa
Speaker 1
486.77s
Appadinna ungalukku 10 lakh plus varum sir ungalukku. Okay even including.
Speaker 0
489.17s
Okay even including seva save pannomna kuraiyuma?
Speaker 1
491.05s
Sari ellame pannanumnaa.
Speaker 1
493.03s
Aa kuraiyum sir, save ellaam panneenganna kuraiyum.
Speaker 0
495.25s
Aa
Speaker 1
495.29s
Adhu neenga enakku sonneenganna adhukku etra maadhiri naan ungalukku andha plan itinerary ellaam pottu tharuven. Stay panna ungalukku kuraiyum neenga ketta maadhiri.
Speaker 0
499.87s
Namakku.
Speaker 0
501.01s
Pay enga koduppeenga?
Speaker 1
502.49s
Asi leela balasa sir.
Speaker 0
503.87s
Athu illa.
Speaker 1
504.55s
Adhu illa sir complete-aa yenna adhu pakkathulayum irukkum neenga ellaam ungalukku vandhu seven days back thaan irukkum.
Speaker 0
506.73s
Sari ungalukku vandhu
Speaker 1
509.03s
Oru body complete reset panni namma thiruppi start panra maathiri irukkum.
Speaker 0
509.15s
Oru body complete
Speaker 1
512.25s
Oru clear picture kidaikkum. Niraiya services irukku. Naan sonnathu vandhu for example oru 5% thaan irukkum. Actually what we do-nnu.
Speaker 0
518.91s
Vidhu onnu.
Speaker 1
520.11s
Athu romba periya process propera structure panni we are doing it for several years sir and we do have HNI clients and network and everything from Europe UK.
Speaker 1
528.11s
Who is doing all these kind of things? Ippo we are doing it for open for India market as well. Okay.
Speaker 0
532.65s
Ok.
Speaker 0
534.29s
Fine-nga.
Speaker 0
536.57s
Right thank you thank you I'll call back.
Speaker 1
538.57s
Ya sure okay sir.
Speaker 0
539.59s
Right Madam. Thank you. Have a good day sir.
Speaker 1
539.99s
Thank you. Have a good day sir. Naan Feb last week-ku reconnect panniduchu.
Speaker 0
543.19s
Ya thank you.
Speaker 1
543.97s
Thank you. Thank you for your time.