A
Call Intelligence
DVP with Vimal — Feb 12, 2026 12:16
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with DVP.
Low Performance: Vimal
Vimal scored 3.0/10 on call with DVP. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with DVP. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:15 (16s)
Primary Language
English
Code Switching
None
Total Speaker Turns
9
Rep Words / Customer Words
25 / 10
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Audio quality/Connection
it is going down and down.
|
technical | Customer | No | none | Poor |
Key Moments
200:04
Introduction
Rep establishes identity and company name.
00:12
Connection Failure
Customer notes the audio is 'going down', leading to call termination.
Resistance Signals
1
Audio quality complaints
Confusion Signals
1
Spelling of brand name
Topics Discussed
Identity verification
Brand introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Middle | 2 | neutral | Comments on audio quality/connection. |
Call Transcript
Click to expand
Speaker 0
0.69s
hello.
Speaker 1
1.41s
Hello?
Speaker 0
2.09s
Am I speaking with Divya?
Speaker 1
3.59s
Yeah.
Speaker 0
4.67s
Yeah, Divya, this is Vimal over here from Ibo, my health mentor over here.
Speaker 1
9.55s
Compared
Speaker 0
10.75s
ai o e ai dabliu o.
Speaker 1
12.73s
it is going down and down.
Speaker 0
15.11s
yaa hello.