A
Call Intelligence
None with Vimal — Feb 09, 2026 16:37
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
30% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
3:41 (221s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
48
Rep Words / Customer Words
582 / 148
Rep Longest Monologue
48s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics/Authority
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently traveling for 30 days
my travels booked for next thirty days. So once I'm back to Chennai I can come and do the scan.
|
logistics | Customer | Yes | acknowledgement and future dating | Good |
|
Need to consult trainer/physician
I need to discuss with my trainer and physician... whether it has to be done before or after.
|
authority | Customer | Yes | educational reframing | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Interested | Primary service being sold for body composition analysis. |
Key Moments
300:34
Travel Constraint
Customer reveals he is unavailable for 30 days, shifting the goal to a future booking.
01:08
Technical Pivot
Rep moves from logistics to a deep dive on why Dexa is necessary for a fitness transformation.
03:05
BMI Critique
Rep builds trust by calling BMI 'pseudoscience', aligning with the customer's likely advanced fitness knowledge.
Discovery Questions
4
Q1
You enquired right recently?
Q2
You're still traveling?
Q3
Have you booked the appointment?
Q4
You check your weight regularly, right?
Trust Signals
2
Customer shares details of his fitness journey
Customer agrees with the rep's point about BMI being 'pseudoscience'
Enthusiasm Signals
2
Acknowledge technical points with 'Okay okay'
States intent to book upon return
Resistance Signals
2
Scheduling conflict (30 days of travel)
Need for external validation (Trainer/Physician)
Confusion Signals
1
Unsure of timing (before or after cutting)
Topics Discussed
Dexa Scan
Body Transformation
Visceral Fat
Muscle Mass
BMI Inaccuracy
Fitness Trainers
Travel Schedule
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is busy traveling but acknowledges the call. |
| Discovery | 2 | neutral | Customer explains his transformation context. |
| Pitch | 3 | neutral | Customer listens to the technical explanation of Dexa vs. scales. |
| Closing | 4 | positive | Customer agrees to research and follow up after consulting his team. |
Call Transcript
Click to expand
Speaker 1
1.31s
Aamaa certainly same.
Speaker 0
2.75s
Yes.
Speaker 1
3.19s
M Vimal Oyer from IO.
Speaker 0
6.83s
Sorry?
Speaker 1
7.33s
vimal over here from io health.
Speaker 0
9.85s
Yes.
Speaker 1
10.67s
he aahe maha world wing.
Speaker 0
12.25s
Yeah, good, good. Yeah.
Speaker 1
13.31s
Yeah, I'm from IO customer care. You enquired right recently, so I was like very resolved for you.
Speaker 0
20.59s
no since I'm in traveling I said I'll book an appointment and I'll come there.
Speaker 1
25.75s
Yeah yeah like for Diksha right? you're still traveling? Have you booked the appointment?
Speaker 0
30.47s
Yeah, no, no, I'm still in travel.
Speaker 1
33.15s
Okay okay.
Speaker 0
34.57s
my travels booked for next thirty days.
Speaker 1
36.97s
Oh, fine, sir.
Speaker 0
38.95s
So once I'm back to Chennai I can come and do the scan.
Speaker 1
43.71s
oke oke fine oke. so bai march ten yu vil bi availabil rait?
Speaker 0
48.67s
ya and also I need to discuss with my trainer and physician.
Speaker 0
53.07s
So once they can I'm in a kind of transformation right now.
Speaker 1
57.77s
Okay okay okay.
Speaker 0
58.55s
So once before that or after cutting I need to take this scan. So I'll just have a word with them.
Speaker 1
65.63s
understood.
Speaker 0
66.07s
whether it has to be done before or after.
Speaker 1
68.43s
No no sir sir it's like uh generally you check your weight right? You check your weight regularly. Right? Similarly I think you would have gone through many multiple YouTube channels as well right? So exactly I know I think you know right visceral fat your current fat and your muscle mass will be detected.
Speaker 0
73.55s
Right.
Speaker 1
83.97s
Yeah. Okay. So it's not like before or after. Mostly before or after what you can go something else. Sometime if you have already taken right, then you can wait for some time and take it later. If you haven't taken, first you need to take that because I think you know about the weight scale, right? It's not showing the exact weight, it's just showing the mass.
Speaker 0
94.47s
If you have
Speaker 1
102.17s
he doesn't know you are standing, I am standing or a five kg weight is standing over a weight scale.
Speaker 0
107.41s
Okay okay.
Speaker 1
108.61s
Yeah. That is not achieved, right? That's like a temporary figure that is given to you.
Speaker 0
113.35s
uh yeah that's what uh if they required immediately then I can plan and get this done.
Speaker 1
119.99s
understood like but if you are into fitness what I would suggest is like take it immediately.
Speaker 0
124.69s
oke.
Speaker 1
125.15s
because first it will exactly show where are you standing. From that only you can go to the place right because in the similar tools we have another one testing as well. Generally in gym you can see like a stick attaching it in with your both hands they will measure. Even that is not accurate.
Speaker 1
139.73s
Because nowadays right in market they are trying to just add some sensor and sell it. That is no use for you as well. Other than Dexa there is no other device that will show you accurate results of each and every muscle groups.
Speaker 0
153.53s
for example
Speaker 1
154.29s
For example, even Fitilo one company is there, they are saying it's not just a weight scale, it will be showing your uh water percentage and it will be showing your muscle mass. What is the problem? Even if you are keeping a sack of weight, right, it will show that only. So it's based upon the mass, how many masses acted, how weight is distributed.
Speaker 1
173.23s
Nobody doesn't know the exact value, right? Even in according to BMI, I might sound obese.
Speaker 0
173.39s
Number
Speaker 1
179.27s
But for my body, this weight is correct. My healthy organs are healthy, nobody knows. If I have fat or not. If a person is so lean, right, it will show BMI is good. Even BMI calculation, right, it is kind of pseudoscience, there are more mistakes in that, sir. To have exact measurements, it's not that something...
Speaker 1
197.65s
which is accurate if you start following right it will be helpful for you.
Speaker 0
200.99s
Okay okay.
Speaker 1
202.13s
You can even try to research from your end as well because now currently the science players, lifters and everybody will be starting their transformation from the exam only.
Speaker 0
210.45s
Okay.
Speaker 1
211.83s
Of course, data unit,
Speaker 0
212.63s
Check with them and I will book an appointment and I will leave back.
Speaker 1
217.85s
Ya sure okay. Okay thank you.
Speaker 0
219.15s
Okay.
Speaker 0
219.85s
Thank you.
Speaker 1
220.69s
Thank you.