A
Call Intelligence
Preeti with Vimal — Feb 18, 2026 18:45
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Preeti.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Preeti. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral to Negative
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
31% into call
Pitch Approach
Reference to previous enquiry
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:12 (13s)
Primary Language
English
Code Switching
None
Total Speaker Turns
6
Rep Words / Customer Words
31 / 8
Rep Longest Monologue
6s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
General Disinterest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested
no no not interested. Thank you.
|
general disinterest | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Mentioned as the reason for the call based on a previous enquiry. |
Key Moments
100:10
Customer Rejection
The customer explicitly states they are not interested, ending the sales opportunity immediately.
Resistance Signals
1
no no not interested
Topics Discussed
Full body checkup
Health mentoring
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirmed identity. |
| Pitch | 2 | neutral | Stated lack of interest immediately. |
Call Transcript
Click to expand
Speaker 0
0.15s
Hello
Speaker 1
1.57s
Hello, I am speaking with Preeti.
Speaker 0
3.81s
Yes.
Speaker 1
4.67s
Yeah, this is Vimal over here from IO. I have enquired for a full body checkup. I'm a health mentor over here.
Speaker 0
10.11s
no no not interested. Thank you.
Speaker 1
12.27s
Thank you.