A
Call Intelligence
Tayjaswini with Vimal — Feb 21, 2026 10:48
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Tayjaswini. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer/Gatekeeper
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
18% into call
Pitch Approach
Logistics-first followed by technical diagnostics
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:03 (184s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
56
Rep Words / Customer Words
312 / 184
Rep Longest Monologue
28s
Customer Longest Monologue
19s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Logistics/Timing
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location constraint
no that I understood but that's only in Chennai right no other city in the country.
|
logistics | Customer | Yes | direct confirmation | Good |
|
Scheduling/Timing
March they are traveling. So I need to just figure out their dates.
|
time | Customer | No | passive acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Interested | Main program inquiry follow-up |
Key Moments
300:34
Hotel Clarification
Customer confirms the luxury tier (Leela Palace) which establishes her budget profile.
01:54
Location Objection
Customer realizes the program is exclusive to Chennai, which is a potential friction point for a Pune resident.
02:38
Decision Maker Reveal
Customer reveals she is looking for her parents, shifting the sales focus to a third-party purchase.
Trust Signals
2
Asking detailed logistical questions
Confirming distance between hotel and center
Enthusiasm Signals
1
Explicitly stating 'I am interested'
Resistance Signals
1
Clarifying that the program is only in Chennai
Confusion Signals
1
Confusion about whether facilities are inside or outside the hotel
Topics Discussed
Leela Palace
Chennai location
Cellular diagnostics
Parental health
Travel schedules
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose of call. |
| Discovery/Logistics | 2 | neutral | Asking specific questions about hotel and location. |
| Pitch | 3 | neutral | Listening to the diagnostic details. |
| Closing | 4 | positive | Expressing clear interest but deferring for scheduling. |
Call Transcript
Click to expand
Speaker 0
0.39s
Hello.
Speaker 1
0.49s
Hello. I'm speaking Tejaswi.
Speaker 0
2.19s
Yeah. Yeah, okay.
Speaker 1
4.41s
tejas and vimal over here from i o help.
Speaker 0
8.91s
Ya hai.
Speaker 1
10.07s
aa naan haan.
Speaker 0
12.37s
Very well.
Speaker 1
13.65s
ya maam. connected regarding the seven days health care program that you have recently enquired with us.
Speaker 0
20.51s
vich hotel do you generally make us vi?
Speaker 0
24.49s
which hotel is this?
Speaker 1
26.01s
lila palace.
Speaker 0
27.75s
lila palace. okay. and you have tied up with lila palace or you have outside lila palace all the facilities?
Speaker 1
34.75s
I will tell ma'am how it works. Okay. So, I O is a separate entity. Okay. So, for the seven days, your stay will be in Leela Palace. I O and Leela Palace are one hundred fifty meters away.
Speaker 0
48.37s
Sorry.
Speaker 1
49.47s
ai o and leela palace are one fifty meters away ma'am. so all the services will be from ai o. one fifty meters.
Speaker 0
57.17s
150 meters. Okay, understood. Just like a walking distance.
Speaker 1
61.91s
uh walking distance ma'am and we do have even car services and everything. So all the services that we saw right or we are seeing right that is from IO side. So the stay and everything will be in Leela Palace.
Speaker 0
74.93s
to stay and food is at leela palace.
Speaker 1
76.81s
yes yes. yes ma'am.
Speaker 0
79.77s
and the services are here.
Speaker 1
81.55s
yes exactly.
Speaker 0
82.73s
Understood. Understood. Understood.
Speaker 1
85.39s
Four to seven days.
Speaker 0
86.03s
Alright.
Speaker 1
86.99s
Yeah.
Speaker 0
88.17s
Okay.
Speaker 0
90.85s
And
Speaker 1
90.87s
Hello.
Speaker 0
92.57s
its its a its its only one branch what you have right?
Speaker 1
96.05s
ah yeah so actually we are based out of pan india. okay. so currently this program which you have enquired right it is in chennai.
Speaker 0
106.07s
oke.
Speaker 1
107.49s
Yeah.
Speaker 0
110.51s
no that I understood but that's only in Chennai right no other city in the country.
Speaker 1
114.65s
no no ma'am it's only in chennai asat.
Speaker 0
118.89s
oke. and hau big is the center?
Speaker 1
121.71s
the center in size you are asking na?
Speaker 0
123.61s
The IT
Speaker 0
126.13s
ya.
Speaker 1
127.17s
Yeah, it's about eight thousand square feet to ten thousand square feet on a whole. Apart from that, we do have various services and we do have various things in the service, ma'am. So, Rajendra is to completely know your body in and out.
Speaker 0
138.81s
Okay.
Speaker 1
140.31s
So from head to toe, all the diagnostics part and along with that all our things need to be followed after the seven days and in this seven days we'll be finding about all minute details even in the cellular level we'll be figuring out with the help of the doctor, dietician. And...
Speaker 1
157.17s
Physician, everybody will be here.
Speaker 0
157.59s
Hello.
Speaker 0
158.59s
So I'm looking it for my parents. So I'm looking for my parents. I will get back to you right now they
Speaker 1
162.35s
I will
Speaker 0
164.71s
I don't look at because me they are traveling, March they are traveling. So I need to just figure out their dates. Once I understand, I will definitely I'm interested, I'll definitely let you know. Whenever I I know they are ready for it.
Speaker 1
177.99s
okay okay. fine.
Speaker 0
180.09s
Yeah.
Speaker 1
180.67s
Yes, sure.
Speaker 0
181.23s
Okay.
Speaker 1
181.73s
Yeah.
Speaker 0
182.43s
thank you.
Speaker 1
182.73s
Thank you.