A
Call Intelligence
Satish with Vimal — Feb 19, 2026 16:40
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Solo
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Benefit-driven
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
6:16 (376s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
684 / 242
Rep Longest Monologue
25s
Customer Longest Monologue
9s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Sustainability/Follow-up
Seven days would be very good, but then follow up.
|
service quality | Customer | Yes | value stacking | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 645000.00 | Positive | Main offering at Leela Palace Chennai |
Key Moments
302:40
Price Disclosure
Agent reveals 6.45L price; customer accepts without resistance, indicating high lead quality.
03:31
CEO Age Reversal Story
The 'Aha!' moment where customer trust and enthusiasm peak.
04:56
Appointment Confirmation
Specific time (Saturday 11 AM) agreed upon, moving the lead down the funnel.
Discovery Questions
3
Q1
Have you gone through the brochures?
Q2
You're looking for a couple package or a single package?
Q3
When are you going sir if you are planning for a trip when it would be?
Trust Signals
3
Agreement with scientific approach
Interest in meeting the CEO
Willingness to review PDFs
Enthusiasm Signals
3
Unbelievable that
Must be magic
Absolutely absolutely
Resistance Signals
1
Time constraint (busy for 2 days)
Confusion Signals
1
Initial 'sorry sir' when program name was mentioned
Topics Discussed
Metabolic Reset
Longevity
Leela Palace Chennai
Age Reversal
Diagnostics
Aircel CEO
Follow-up Support
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling initially. |
| Pitch | 2 | positive | Very impressed by the CEO's age reversal story ('Oh my god, unbelievable'). |
| Closing | 3 | neutral | Readily agreed to a follow-up and provided specific availability. |
Call Transcript
Click to expand
Speaker 1
0.17s
halo?
Speaker 0
1.43s
Hello.
Speaker 1
1.89s
Illangi okkaaraa aayanaa
Speaker 0
3.61s
Hello, I am speaking with Satish.
Speaker 1
5.13s
Yes sir.
Speaker 0
6.65s
oh yeah satish very good afternoon. vimal over here from ivo. i'm a health mentor over here satish.
Speaker 1
13.13s
oke.
Speaker 0
13.81s
Yeah, you are inquired about the seven days certification program with us.
Speaker 1
18.13s
aa sorry sir.
Speaker 0
19.29s
You enquired about the seven days health casion program with us.
Speaker 1
23.11s
Yeah yeah yeah. Yes yes yes.
Speaker 0
25.25s
Yeah yeah. So the program is in Chennai. Your stay will be in Leela Palace for seven days. It'll be completely focusing upon longevity and the metabolic reset which will be helping us in reverse aging process as well. So around forty plus services we have been offered.
Speaker 1
41.41s
hmm okay.
Speaker 0
42.21s
gas or. So have you gone through the brochures or the things they shared with you?
Speaker 1
48.35s
not yet sir not yet sir.
Speaker 0
49.87s
Okay.
Speaker 1
50.21s
Tension shareni.
Speaker 0
51.57s
Yes sir I have shat you over a mail and in the same WhatsApp number as well.
Speaker 0
55.73s
introduction about what we do here exactly.
Speaker 0
59.41s
So you'll be having itinerary for seven days from your tip to toe. Okay. Inside your body what all happening, we are figuring it out.
Speaker 1
61.03s
Seventy.
Speaker 1
62.47s
Okay.
Speaker 0
67.75s
okay. and we are helping you to reset it. so basically from your metabolic rate.
Speaker 1
74.33s
oke.
Speaker 0
75.21s
functions. functions. Great, great. functions and everything. And everything is done in a holistic way with a scientific approach. We will be having doctors, dieticians, and a physiotherapist allocated to you.
Speaker 1
76.99s
Great, great.
Speaker 0
87.93s
So they will be guiding you along this process. There are various diagnostics and along with that so we will try to understand exactly what is the inflammation rate of your body currently.
Speaker 1
90.93s
Okay.
Speaker 1
99.63s
oke.
Speaker 0
100.29s
And once we measured it, right? So what all process can be reversed, what all process can be stopped or what all process can't be reversed, you'll be getting a accurate result. With this what we do over here is, we help you to understand your body and we start your journey towards longevity.
Speaker 1
112.57s
Okay.
Speaker 0
120.43s
like age relaxing. So we have a test in two diagnostics. It's our lab partner. Have you heard about brain Johnson sir?
Speaker 1
133.31s
aayam preti mach imprest vit di kansept dat yu ar oparing.
Speaker 1
137.15s
So I would like to get the brochure to go through each one and then let you know uh uh when are the available options to join.
Speaker 0
147.89s
Oh yeah sir so we have to book the slot so you're looking for a couple package or a single package what are you planning?
Speaker 1
153.45s
Single single for right now.
Speaker 0
155.29s
right now. okay right now. oh ya that we can plan it as soon as possible.
Speaker 0
160.41s
oda package starts from 6.45.
Speaker 1
164.01s
Okay.
Speaker 0
164.99s
Yeah.
Speaker 1
166.91s
no problem. you can share all this on whatsapp or like that.
Speaker 0
170.35s
Yeah sir, I have shared the detail PDF in WhatsApp. You can check once in that also.
Speaker 1
172.57s
Okay.
Speaker 1
174.01s
Okay.
Speaker 1
174.87s
Okay.
Speaker 0
175.49s
In that, okay, what is our scientific approach towards it and how are we achieving it? Complete details everything is given. The service of having mentioned. So when it comes to health, right, even if you are having a good conversation more than 10 to 15 minutes with our senior health mentor, he would be walking through exactly what happens in the seven days metabolic reset. It's not just like some ayurvedic or some therapeutic thing. We are doing in a scientific more.
Speaker 1
175.93s
Okay.
Speaker 1
182.21s
Okay.
Speaker 0
200.53s
Oriented with accurate data and result oriented.
Speaker 1
203.97s
oke.
Speaker 0
204.89s
and even our C E O also he has reversed his age from sixty nine to fifty his current biological age.
Speaker 1
212.49s
Oh my god, unbelievable that.
Speaker 0
213.21s
Yeah. Unbelievable that. He was the ex CEO of Aircel company. So if you're aware of Airtel, right? Similarly, we had a telecom company called as Aircel.
Speaker 1
217.49s
Okay.
Speaker 1
223.25s
Ya, asal, asal, asal.
Speaker 0
224.83s
Aircel owner, Shivashankaran sir. He's pointing over here.
Speaker 1
227.87s
right?
Speaker 0
229.15s
Yeah.
Speaker 1
232.63s
must be magic art must be magic art.
Speaker 0
234.91s
ya sir you can connect with him also in this seventeen days journey.
Speaker 1
238.07s
Okay right okay right.
Speaker 0
238.19s
oke.
Speaker 0
239.05s
In the last day you'll be having a meet with him. He will be giving you much more insights and what can be done and what need to be followed after the seven days.
Speaker 1
247.91s
Yes, that's what exactly, hai na? Seven days would be very good, but then follow up.
Speaker 0
252.25s
Yeah sir, we will be having follow up consultation post three months, six months, nine months you can come for a retreat. You can again repeat this or from your location what all can be done, what is our support for your online right? Dietician, physician, everybody we will be providing.
Speaker 1
253.19s
will be having.
Speaker 1
265.51s
Okay.
Speaker 1
268.37s
Ji.
Speaker 1
271.41s
right sir right sir. I will go through it once.
Speaker 0
274.21s
Connected.
Speaker 0
275.07s
Yeah, sure, sir. Can I get your availability to schedule a senior mentor section so he will focus upon more on health and he will explain you exactly what we do and you will be getting even more idea like exactly what happens in the program.
Speaker 1
288.83s
maybe two days because I am busy in two days or two days.
Speaker 0
291.81s
for two days. And that's it sir.
Speaker 1
293.65s
saturday aur sunday any time no problem.
Speaker 0
296.25s
Sure okay sir. But Saturday morning I'll give you a call back on morning. No problem. You will be available sir. Once I take an idea.
Speaker 1
301.05s
No problem.
Speaker 1
303.11s
Any time up to ten. Any time up to ten.
Speaker 0
305.09s
Okay. So around eleven AM I will give you a call back on Saturday morning. Yes. No problem. In the meantime we go through the PDFs because those PDFs right you will be having all the services.
Speaker 1
307.59s
Yes. No problem.
Speaker 0
313.77s
But it's not about all the services we do this so you can enroll this. I don't want that.
Speaker 1
317.53s
Yeah, that can be discussed over the phone. Yes, understood.
Speaker 0
319.27s
Yes, I want you it's customization. For your body, first we understand what's happening in your body, what's your current status. Okay. When it comes to future, right, because we are doing the stage one, stage two testing, not just stage three or four.
Speaker 1
326.77s
Okay.
Speaker 1
333.25s
Okay.
Speaker 0
333.57s
very much focus upon a preventive care.
Speaker 1
336.21s
oke.
Speaker 0
336.93s
according to if any customization is needed, right? Anything we want to exclude or include also we could do.
Speaker 1
343.65s
Okay okay.
Speaker 0
344.97s
Yeah.
Speaker 1
347.93s
yes sir. oke shuor.
Speaker 0
350.17s
kiva
Speaker 1
350.35s
Wait.
Speaker 0
351.17s
Yeah, by Saturday morning we can connect. Okay.
Speaker 1
354.17s
yes.
Speaker 0
354.75s
When are you going sir if you are planning for a trip when it would be?
Speaker 1
357.97s
may be april aur may.
Speaker 0
360.31s
april or may. okay sir.
Speaker 1
361.67s
Apna room mein.
Speaker 0
363.09s
Okay sir, if lots are limited, one uh you've taken a confirmation, right? You can pre-book the slot, then you can visit on April or May. It would be great.
Speaker 1
367.59s
Okay.
Speaker 1
371.27s
yes yes absolutely absolutely.
Speaker 0
372.71s
Okay. Okay. Thank you. Thank you very much. Thank you. Thank you so much.
Speaker 1
374.53s
thank you thank you very much thank you.