A
Call Intelligence
Mahendra (Jai ho) with Vimal — Feb 20, 2026 12:16
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
5.0/10
Technical Quality
3.0/10
Active Alerts
2Low Performance: Vimal
Vimal scored 3.0/10 on call with Mahendra (Jai ho). Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Mahendra (Jai ho). Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Hindi/English Mix
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Solo
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
20% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:33 (153s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
41
Rep Words / Customer Words
238 / 102
Rep Longest Monologue
15s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
seven day plan is six point four five sir... So it's very expensive.
|
price | Customer | Yes | downselling | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 645000.00 | Negative | Main program inquiry |
| healthcation program | Rep | 20000.00 | Negative | Downsell attempt after price objection |
Key Moments
300:19
Brand Introduction
Customer was unaware of what AIWO was, indicating low brand recall from the ad.
01:04
Health Status Claim
Customer claims to be 'fit fit', making the 'reverse aging' pitch harder to land without a medical hook.
01:38
Price Drop
The mention of 6.45 Lakhs immediately killed the lead's interest.
Discovery Questions
4
Q1
Currently where are you located sir?
Q2
Are you looking for yourself or a couple?
Q3
What is your health goal sir?
Q4
How is your work life balance?
Trust Signals
2
Shared location
Shared health status
Resistance Signals
2
Repeated 'very expensive'
Direct refusal to proceed
Confusion Signals
1
Initial confusion about brand name ('What is it?')
Topics Discussed
7-day retreat
Leela Palace Chennai
Reverse aging
Longevity
Chandigarh location
Pricing
Home-based services
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and cooperative. |
| Discovery | 2 | positive | Expresses interest in relaxation and learning. |
| Price Reveal | 3 | negative | Immediate sticker shock. |
| Closing | 4 | neutral | Wants to end the call due to cost. |
Call Transcript
Click to expand
Speaker 1
0.39s
Hello.
Speaker 0
0.83s
Hello, am I speaking with Mahendra?
Speaker 1
3.09s
Ji ji.
Speaker 0
4.01s
yaa mahendran very good morning. this is vimal o.
Speaker 0
7.73s
I will.
Speaker 1
10.11s
Pardon?
Speaker 0
10.91s
This is Vimala over here from IO.
Speaker 1
13.75s
I am
Speaker 0
14.69s
yaa a i w o.
Speaker 1
17.95s
What is it?
Speaker 0
19.51s
this is a wellness center and
Speaker 0
23.03s
previous reading in Chennai you enquired for a seven days stay program.
Speaker 1
27.69s
oke oke oke oke.
Speaker 0
31.19s
Yeah sir. Okay. So your stays will be in Leela Palace here in Chennai and the services will be in IO.
Speaker 1
31.21s
Yeah, okay.
Speaker 0
37.51s
completely into reverse aging.
Speaker 1
40.45s
Hmm.
Speaker 0
40.93s
Longitivity sir. So currently where are you located sir?
Speaker 1
45.51s
I am in Chandigarh.
Speaker 0
46.99s
in Chandigarh. okay okay. so you are looking for yourself or a couple?
Speaker 0
55.99s
only yourself. okay okay sir. so currently what is your health goal sir? currently uh you are working and what's your health goal? how is your work life balance?
Speaker 1
64.71s
nahi I am healthy wise very good fit fit I am fine.
Speaker 0
68.01s
Okay.
Speaker 1
69.79s
to aai vaant joain yor riteert phar mor rileksesan ainḍ samthing larning.
Speaker 0
75.61s
And,
Speaker 0
78.81s
Achha. Okay okay. Ya sir. So our wellness center our retreat program is completely relaxing and in cell hour we will be start to
Speaker 1
80.45s
Thank you.
Speaker 0
88.63s
reverse jaa age. okay.
Speaker 1
90.95s
aani baaki jo charges
Speaker 0
93.41s
so you are looking for a five day plan or a seven day plan sir?
Speaker 1
96.87s
seven hundred plant.
Speaker 0
98.43s
seven day plan is six point four five sir.
Speaker 1
102.87s
six point
Speaker 0
104.15s
four five lakhs which say accommodation all the services and retreat and everything together.
Speaker 1
110.01s
So it's very expensive.
Speaker 1
114.57s
its a very expensive.
Speaker 0
116.85s
yaa 6.45 lakhs.
Speaker 1
120.33s
ya ya for seven days correct.
Speaker 0
123.99s
Yeah, for seven days, sir. Yes, yes.
Speaker 1
125.87s
But it's very expensive.
Speaker 0
128.71s
okay. so what are you looking for? like even from your home also you can start the journey into reverse aging.
Speaker 1
130.27s
What are you?
Speaker 0
136.79s
So our services start from twenty thousand to ten lakh up to ten lakh.
Speaker 1
143.37s
new.
Speaker 1
147.53s
recording mein is bearing expenses so I am not upholding this.
Speaker 0
150.99s
okay fine okay sir. thank you.