A
Call Intelligence
Sanjay Ajmera with Vimal — Feb 19, 2026 10:58
Deal Lost
Warm
Lead Source
Meta AdsCall History
23 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
7.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Sanjay Ajmera. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
23
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:56 (57s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
118 / 32
Rep Longest Monologue
10s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Forgetfulness/Availability
Entha we discuss... I scheduled on evening on seventeenth of february. I tried to connect with you but you were not available.
|
logistics | Customer | Yes | direct reference | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Positive | Referencing the health mentor meeting related to the program the customer inquired about. |
Key Moments
300:20
Clarification of missed meeting
Established the reason for the call and corrected the customer's lack of memory regarding the Feb 17th slot.
00:45
Agreement on 7 PM
Successful conversion of the call objective (rescheduling).
00:51
Customer requests 6:30 PM reminder
High intent signal; customer is taking ownership of the next step.
Trust Signals
2
Customer asks for a reminder call ('Please call me by 6:30')
Customer confirms 'I won't forget'
Confusion Signals
1
Initial confusion about the topic ('Entha we discuss')
Topics Discussed
Rescheduling
Health Mentor Meeting
Previous missed call
Reminder call
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about which discussion was being referenced. |
| Middle | 2 | neutral | Acknowledges the missed meeting and agrees to reschedule. |
| Closing | 3 | positive | Proactively asks for a reminder call at 6:30 PM. |
Call Transcript
Click to expand
Speaker 0
0.53s
Hello.
Speaker 1
0.79s
Hello.
Speaker 0
1.39s
Hello.
Speaker 0
2.15s
aa very good morning sanjay sir. vimal over here.
Speaker 1
3.93s
Oh yes. Ah yeah yeah.
Speaker 0
5.49s
Hi.
Speaker 0
6.55s
ah ya ya. so earlier we booked a meeting. i tried to connect with you but couldn't reach you out. ah can you schedule a meet today? with the health mentor we discussed.
Speaker 1
14.59s
Entha we discuss.
Speaker 0
20.67s
aa ya sir. I scheduled on evening on seventeenth of february. I tried to connect with you but you were not available.
Speaker 1
28.05s
hmm hmm hmm hmm okay.
Speaker 0
29.53s
Oda meeting didn't happen and the concern help mentor have joined the meet. He said you have not joined. Even I tried to reach you out two times but you are not reachable. So that's the reason I'm saying.
Speaker 1
38.89s
Hmm.
Speaker 0
40.15s
Which will be a comfortable time.
Speaker 1
40.45s
ok ok
Speaker 1
42.49s
by evening
Speaker 0
45.69s
seven PM.
Speaker 1
47.05s
Yeah.
Speaker 0
48.19s
Yeah, okay sir. I will schedule for 7:00 PM. Please do join, don't forget. Yeah, yeah.
Speaker 1
51.23s
I won't forget. Yeah yeah. Please call me by 6:30, okay?
Speaker 0
54.79s
Yeah, sure, that's. Yeah, thank you. Okay, thank you.
Speaker 1
55.95s
Yeah, thank you.