A
Call Intelligence
Sumit Kumar with Vimal — Feb 10, 2026 13:43
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Vimal
Vimal did not attempt to close on call with Sumit Kumar. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Sumit Kumar.
Low Performance: Vimal
Vimal scored 2.0/10 on call with Sumit Kumar. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Confirmed
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:24 (24s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
9
Rep Words / Customer Words
38 / 14
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Poor Audio Quality
sar yuvar vaiz iz naat kliyar.
|
technical | Customer | No | repetition | Poor |
Key Moments
100:16
Audio Quality Complaint
The customer explicitly states the agent is not audible, leading to the breakdown of the call.
Resistance Signals
1
Audio quality complaints
Confusion Signals
1
Voice not clear
Topics Discussed
Identity Verification
Technical Issues
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges his name. |
| Middle | 2 | neutral | Customer complains about audio quality: 'sar yuvar vaiz iz naat kliyar'. |
Call Transcript
Click to expand
Speaker 1
0.89s
Hello.
Speaker 0
1.57s
Hello, I'm speaking with Sumit Kumar.
Speaker 1
3.89s
Haanji haanji sir.
Speaker 0
4.91s
yaar samit kumar. how are you doing? vimal over here from iyo.
Speaker 1
10.31s
Sir, I was hearing your wild
Speaker 0
12.81s
Yomi nao follow.
Speaker 1
16.37s
sar yuvar vaiz iz naat kliyar.
Speaker 0
18.27s
sar, jimal over here from i o sar. kud yu hiv mi nav? halo.
Speaker 0
23.99s
hello.