A
Call Intelligence
Surya Ganesh Valmiki with Vimal — Feb 20, 2026 19:15
Deal Lost
Hot
Lead Source
Meta AdsCall History
18 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Surya Ganesh Valmiki. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
18
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:28 (28s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
38 / 56
Rep Longest Monologue
3s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:05
Customer apology for absence
Explains the 18 previous call attempts and confirms high intent despite previous non-responsiveness.
00:23
Agreement to join Meet
Successful transition from a phone call to a high-intent video consultation.
Trust Signals
2
Customer explains personal travel details
Immediate agreement to join a video meet
Enthusiasm Signals
1
Customer says 'Now we can continue. Yeah, please, please.'
Topics Discussed
Travel backlogs
Meeting link
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer explains why they were unavailable. |
| Closing | 2 | neutral | Customer agrees to join the meeting immediately. |
Call Transcript
Click to expand
Speaker 1
0.01s
Sir, no problem. Hello, sorry, sorry. Yeah, yeah, yeah. Yeah, it so happened. I just came back from the abroad abroad visit. So today a lot of pending backlogs. Okay, okay. But no worries, no worries. Now we can we can continue. Yeah, please, please.
Speaker 0
1.43s
Sorry. Yeah yeah yeah.
Speaker 0
6.77s
So today a lot
Speaker 0
8.47s
oke oke.
Speaker 0
11.41s
can we connect here then?
Speaker 1
13.11s
Yeah yeah please. Yeah yeah please please.
Speaker 0
14.81s
Yeah sir, I've shared your link as well. Can you join the meet?
Speaker 1
20.07s
Sorry.
Speaker 0
20.73s
I've shared a link. Can we join the meet, sir?
Speaker 1
23.09s
aa you shared aa? haa shared aa. okay. okay. okay. i am joining now.
Speaker 0
24.07s
Okay.
Speaker 0
27.47s
Thank you sir. Thank you sir.