A
Call Intelligence
Surya Ganesh Valmiki with Vimal — Feb 20, 2026 19:02
Deal Lost
Warm
Lead Source
Meta AdsCall History
18 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
60.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Surya Ganesh Valmiki.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Surya Ganesh Valmiki. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
18
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
other
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:26 (27s)
Primary Language
English
Code Switching
None
Total Speaker Turns
8
Rep Words / Customer Words
12 / 48
Rep Longest Monologue
4s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time
just give me two minutes, I'm I'm interested to call. just one two minutes
|
time | Customer | Yes | agreement | Good |
Key Moments
100:15
Customer confirms interest
Crucial validation that despite 17 previous attempts, the lead is still 'warm' and interested.
Enthusiasm Signals
1
I'm interested to call
Resistance Signals
1
Time constraint/Busy
Topics Discussed
Scheduling
Call back request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is busy and trying to defer the call. |
| Closing | 2 | neutral | Customer repeatedly apologizes and asks for 2 minutes. |
Call Transcript
Click to expand
Speaker 0
0.37s
hello. ya sir. can we join the meeting sir?
Speaker 1
0.43s
Hello.
Speaker 1
4.71s
is a is a is a just a what to okay okay.
Speaker 0
8.63s
Ya sir.
Speaker 1
8.89s
Meanwhile just
Speaker 1
12.99s
jime
Speaker 1
15.45s
a sec. just give me two minutes, I'm I'm interested to call. just one two minutes, two minutes. sorry, sorry, sorry. yeah, yeah. just two minutes. yeah, yeah, yeah.
Speaker 0
21.83s
Two minutes, two minutes. Sorry, sorry, sorry. Yeah, yeah, wait. Two minutes. Yeah, yeah, yeah. Thank you.