A
Call Intelligence
Surya Ganesh Valmiki with Vimal — Feb 20, 2026 18:35
Deal Lost
Warm
Lead Source
Meta AdsCall History
18 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
7.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
18
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Medium
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Consultative/Appointment Setting
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
1:06 (67s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
34
Rep Words / Customer Words
138 / 102
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently driving/busy
driving as well... I think I should be any next five ten minutes.
|
time | Customer | Yes | empathy and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Positive | Proposed as the next step for detailed interaction. |
Key Moments
300:11
Location Rapport
Agent mentions Hyderabad, establishing a local connection.
00:40
Mentor Call Proposal
Agent upgrades the next step from a simple callback to a 'detailed call with a mentor'.
01:00
Firm Appointment Confirmation
Customer commits to 7:00 PM, moving the lead further down the funnel.
Trust Signals
2
Agreement to a longer 20-30 minute call
Sharing current location/status
Enthusiasm Signals
1
Prompt confirmation of the 7:00 PM slot
Resistance Signals
1
Time constraint (currently driving/busy)
Topics Discussed
Availability
Scheduling
Mentor Consultation
Travel/Hyderabad
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was driving and slightly distracted. |
| Scheduling | 2 | neutral | Customer actively looked for a time slot. |
| Closing | 3 | positive | Confirmed 7:00 PM and expressed thanks. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 1
1.11s
Hello?
Speaker 0
1.95s
Suresh sir.
Speaker 1
2.65s
yes yes yes. how are you? thank you reach me.
Speaker 0
7.85s
Aa yes.
Speaker 1
8.11s
driving as well. So,
Speaker 0
9.93s
Thank you.
Speaker 1
11.49s
Yeah, came back to Hyderabad today.
Speaker 0
13.33s
Are you available now or it's correct time to connect with you or
Speaker 1
16.99s
I think I should be any next five ten minutes.
Speaker 0
20.75s
Okay, we'll be having next five minutes.
Speaker 1
21.65s
Classmate, yeah, classmate.
Speaker 0
24.01s
Mm okay okay sir.
Speaker 1
25.23s
Okay sir.
Speaker 0
27.41s
Yeah, so okay sir. After ten minutes I can call you or when you will be available you say, at that time I will connect so we can have a
Speaker 1
29.45s
Sanju
Speaker 1
32.91s
how much time we will be able to we should interact
Speaker 0
36.69s
around what time sir?
Speaker 1
38.37s
ya, maybe fifteen minutes you can call me.
Speaker 0
40.43s
Oh, fine sir. Then can I yeah yeah then I can schedule a meet with the mentor. It will be much more detailed call.
Speaker 1
41.43s
Can I
Speaker 1
46.79s
How much time it will take basically with mental 20 minutes.
Speaker 0
48.35s
20 minutes to 30 minutes sir. Do you have time for 20 30 minutes?
Speaker 1
51.73s
Okay. Okay.
Speaker 0
52.39s
A brief call.
Speaker 1
53.61s
Done, done, done.
Speaker 0
54.41s
Yeah okay sir then I will schedule a meet for 6:45 or 7 which works.
Speaker 1
56.37s
45
Speaker 1
58.93s
Sure. Look forward. 7:00 p.m. book the ideal.
Speaker 0
62.21s
7:00 p.m. Okay, 7:00 p.m. I will schedule. Sure, sure. Okay, okay. Thank you so much. Thank you.
Speaker 1
64.23s
Sure. Okay. Okay. Thank you so much.
Speaker 1
66.43s
Yeah.