A
Call Intelligence
Surya Ganesh Valmiki with Vimal — Feb 18, 2026 11:43
Deal Lost
Warm
Lead Source
Meta AdsCall History
18 attemptsRep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
40.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Vimal
Vimal scored 0.0/10 on call with Surya Ganesh Valmiki. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Surya Ganesh Valmiki. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Surya Ganesh Valmiki.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
18
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
other
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:07 (7s)
Primary Language
English
Code Switching
None
Total Speaker Turns
1
Rep Words / Customer Words
0 / 21
Rep Longest Monologue
0s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/In a conference
I'm in Colombo on a conference, please. Can you call me on two days, please?
|
time | Customer | Yes | passive acceptance | Average |
Key Moments
100:02
Reschedule Request
Customer identifies they are in Colombo for a conference and requests a callback in 2 days, delaying the sales process.
Trust Signals
2
Polite tone
Provided specific timeframe for callback
Resistance Signals
1
Immediate request to end call due to being busy
Topics Discussed
Travel
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Polite but busy; requested a callback. |
Call Transcript
Click to expand
Speaker 0
0.57s
Morning. I'm in Colombo on a conference, please. Can you call me on two days, please? Two days, please? Thank you.