A
Call Intelligence
Surya Ganesh Valmiki with Vimal — Feb 12, 2026 16:18
Deal Lost
Warm
Lead Source
Meta AdsCall History
18 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
18
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
40% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
1:39 (100s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
34
Rep Words / Customer Words
158 / 164
Rep Longest Monologue
14s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently traveling/Busy
actually I came to Tirupati... I have some spiritual this thing at trip.
|
time | Customer | Yes | alternative choice / future pacing | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| regeneration therapy | Customer | -- | Interested | Customer asks what kind of regeneration therapies are offered. |
| diagnostics | Rep | -- | Neutral | Rep mentions multiple kinds of therapies and diagnostics. |
Key Moments
300:21
Customer expresses regret for missing the center visit.
High trust signal; shows genuine intent to visit.
00:35
Customer asks about square footage and regeneration therapy.
Indicates high level of interest and specific research/intent.
01:30
Agreement on Saturday 3:30 PM follow-up.
Successful conversion to the next stage of the funnel.
Discovery Questions
1
Q1
today will you be available sir?
Trust Signals
2
Customer shares personal travel plans (Tirupati, spiritual trip)
Customer expresses regret for not visiting the center while in Chennai
Enthusiasm Signals
2
Asks about 'regeneration therapy'
States 'I will definitely be there' regarding next week
Resistance Signals
1
Time constraint (currently traveling)
Topics Discussed
Regeneration therapy
Facility size
Travel plans
Customized health plans
Diagnostics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Recognizes the rep and is polite. |
| Discovery | 2 | neutral | Asks specific questions about the facility and therapies. |
| Closing | 3 | neutral | Agrees to a specific follow-up time. |
Call Transcript
Click to expand
Speaker 1
1.47s
Sir, I'm speaking with Surya.
Speaker 0
3.07s
Yes, stretching, stretching.
Speaker 1
4.65s
Yeah, so yeah, there is Vimal over here from I. I have already.
Speaker 0
5.87s
From I buy.
Speaker 0
8.17s
Yeah, yeah. Yes, Vimal, I'm good, I'm good. I actually I got all the details.
Speaker 1
12.89s
yaa.
Speaker 0
13.75s
How about the therapies and the treatments?
Speaker 1
15.91s
treatments.
Speaker 1
16.85s
Ya ya
Speaker 0
17.43s
And actually I was in Chennai yesterday from Hyderabad I came for a day.
Speaker 1
21.77s
Unfortunately
Speaker 0
21.91s
unfortunately unfortunately I couldn't meet I couldn't visit your center.
Speaker 1
25.73s
Oh fine okay.
Speaker 0
26.39s
but definitely next week samtavam again I am coming.
Speaker 1
29.55s
so ya
Speaker 0
30.51s
Yeah, so I will definitely be there. So what all the how many square feet space is it and what all the you know, what kind of regeneration therapy is you are doing?
Speaker 1
40.87s
yeah okay okay there are multiple kinds of therapies and things that we are doing diagnostics. Okay. can I connect with you in a quick call and give a brief about it because we do have a plan for single day to seven days.
Speaker 1
54.69s
depends upon your timings and everything. So according to you, I can even customize the plan which so according to health goal, we can actually do that.
Speaker 0
56.25s
Okay.
Speaker 0
61.79s
does that.
Speaker 1
62.61s
okay. today will you be available sir?
Speaker 0
66.45s
actually I came to Tirupati.
Speaker 1
68.25s
Oh fine. Yeah, I have some speech or
Speaker 0
68.53s
yeah, I have some spiritual this thing at trip. I think I'll be back to Hyderabad tomorrow evening. So, can we connect on the off mode sometime?
Speaker 1
76.87s
Yeah, sure sir. So you're saying on Saturday, right? Saturday around
Speaker 0
79.63s
Around 11 o'clock.
Speaker 1
82.21s
Yeah, sure sir. We can connect. Saturday 11 o'clock. I'm just working at. Okay. Or by Saturday evening, sir. I want a time where you are free and relaxed.
Speaker 0
83.67s
11 o'clock.
Speaker 0
86.37s
Okay.
Speaker 0
90.93s
aa then saturday ya post lunch would be ideal.
Speaker 1
93.55s
Portion should be available. Okay sir. 330 something like that. Okay sir.
Speaker 0
94.45s
Okay sir. 3:30 something like that. Okay sir. Yeah, okay sir. Thank you, thank you.
Speaker 1
97.71s
Ya okay sir. Thank you thank you bye bye sir thank you.