A
Call Intelligence
SUNIL Kumar k g with Vimal — Feb 13, 2026 13:09
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with SUNIL Kumar k g. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Problem-Solution
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:53 (114s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
24
Rep Words / Customer Words
238 / 82
Rep Longest Monologue
14s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Budget
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Affordability
yaa, i just enquire, that is expensive. i am not affordable.
|
price | Customer | Yes | alternative offering | Average |
|
Location
dis is dis is only in chennai only.
|
logistics | Customer | Yes | clarification | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 18000.00 | Negative | The original program the customer inquired about. |
| home-based health program | Rep | -- | Neutral | Alternative for customers outside Chennai or with lower budgets. |
Key Moments
300:25
Immediate Price Objection
Customer shuts down the primary offer immediately based on perceived cost.
01:09
Service Model Explanation
Rep explains the partner/home-collection model for Kochi, which addresses the location barrier.
01:33
Customer Admission of Ignorance
Customer admits he doesn't actually know what the program entails, indicating a failure in the initial marketing/sales education phase.
Discovery Questions
3
Q1
what's your budget sir?
Q2
what's a health rule based upon a health code it can be presented.
Q3
let me know your pin code.
Resistance Signals
3
that is expensive
i am not affordable
i don't know what is the program
Confusion Signals
2
i don't know what what is the program
vaat taipp of kansaltēṣan?
Topics Discussed
Pricing
Location/Pin code
Home collection
Online consultation
7-day program
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | neutral | Immediately brings up price concerns. |
| Closing | 3 | neutral | States he doesn't know what the program details are. |
Call Transcript
Click to expand
Speaker 0
1.93s
hello.
Speaker 0
3.53s
hello. ya sir. very good afternoon. am i speaking with sunil kumar? ya. yes. oh ya sunil kumar. vimal over here from i o.
Speaker 0
13.77s
This is Vimal O. A. from I. O. A. I. W. Wellness Center. We are based out of Chennai.
Speaker 1
20.23s
Okay okay.
Speaker 0
21.23s
ya sir. you entered for a seven days health care program right? with us.
Speaker 1
25.31s
yaa, i just enquire, that is expensive. i am not affordable.
Speaker 0
29.23s
okay so what's your budget sir? because we do have several plans from eighteen thousand to ten lakhs.
Speaker 0
36.05s
and what's a health rule based upon a health code it can be presented.
Speaker 1
38.33s
dis is dis is only in chennai only.
Speaker 0
40.57s
no sir it's pan india.
Speaker 1
42.55s
kari ente means kochi.
Speaker 0
44.13s
kochicken s m i yude pin code.
Speaker 1
46.81s
six eight two zero two eight.
Speaker 0
48.41s
Just a minute I will check the pin code availability.
Speaker 0
53.89s
ya sir let me know your pin code.
Speaker 1
56.49s
68.
Speaker 0
57.55s
sixty eight.
Speaker 1
59.11s
too zero too eight.
Speaker 0
60.83s
two zero eight. Yes sir it is available in this pin code Ernam column.
Speaker 1
67.01s
aa your your center is here.
Speaker 0
69.73s
Uh no sir, uh we do have um partners. We have a partner, so they will be coming to your home and collecting the samples and everything. Doctor consultation and your diet consultation will be in online.
Speaker 1
83.45s
oke. vaat taipp of kansaltēṣan?
Speaker 0
86.41s
Yeah sir before that we need to know our health goal based upon a health goal it can be customized sir.
Speaker 1
93.41s
I have that I I don't know what what is the program, what is the details of that program.
Speaker 0
99.39s
Yeah, sorry, actually the program which you enquired, right? It was a seven day health casion program which covered almost thirty to forty plus parameters, which is done over here in Chennai. Okay. Similarly, for doing in a home do, we have a different package and different program.