A
Call Intelligence
Dinesh Naidu (Attempted) with Vimal — Feb 12, 2026 16:03
Deal Lost
Cold
Call History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Dinesh Naidu (Attempted). Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Dinesh Naidu (Attempted).
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
None
Readiness to Buy
Cold
Decision Maker
Non-lead
Lead Type
outbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Neutral
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:12 (13s)
Primary Language
English
Code Switching
None
Total Speaker Turns
7
Rep Words / Customer Words
21 / 11
Rep Longest Monologue
2s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Identity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Number
no, I think you got the wrong number.
|
identity | Customer | Yes | acknowledgment | Good |
Key Moments
100:07
Wrong number confirmation
The call is terminated as the lead data is incorrect or the number has changed hands.
Resistance Signals
1
Wrong number correction
Confusion Signals
1
Identity mismatch
Topics Discussed
Identity Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and identification check. |
| Closing | 2 | neutral | Polite correction regarding wrong number. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.91s
Hello.
Speaker 0
1.77s
Yeah?
Speaker 1
2.69s
aa am i speaking with dinesh nagarudu?
Speaker 1
5.87s
Dinesh Naidu?
Speaker 0
7.13s
no, I think you got the wrong number.
Speaker 1
10.13s
Okay ma'am. The number is 984.