A
Call Intelligence
None with Vimal — Jan 24, 2026 16:56
Deal Lost
Cold
Call History
4 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Low Performance: Vimal
Vimal scored 3.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil/English
Brand Awareness
None
Brand Sentiment
Neutral/Dismissive
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Company-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:19 (20s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
31 / 13
Rep Longest Monologue
7s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Lack of Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested
okey ai am not interested.
|
lack of interest | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness center services | Rep | -- | Negative | Introduction of the business |
Key Moments
200:10
Rep Introduction
Rep identifies the company (IO Wellness Center), triggering the customer's rejection.
00:18
Hard Rejection
Customer shuts down the conversation immediately.
Resistance Signals
2
Immediate rejection
Explicit 'not interested' statement
Confusion Signals
1
Repeated 'hello' during rep introduction
Topics Discussed
Company Introduction
Identity Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is speaking to someone else or finishing a thought. |
| Identification | 2 | neutral | Customer says 'hello' multiple times while rep introduces himself. |
| Closing | 3 | neutral | Immediate rejection of the call. |
Call Transcript
Click to expand
Speaker 0
0.19s
so aaduthu iravathu anju roopa koduthe aagum.
Speaker 1
2.65s
i got a call.
Speaker 0
4.79s
Ya hello ma'am what's your good name?
Speaker 1
7.63s
Hmm.
Speaker 1
8.75s
hello.
Speaker 0
8.79s
Hello.
Speaker 1
9.85s
Yeah.
Speaker 0
10.45s
Yeah ma'am, Vimal over here from IO, may I know your good name? I'm from IO, Wellness Center function.
Speaker 1
14.57s
Hello.
Speaker 1
18.25s
okey ai am not interested.