A
Call Intelligence
Sampath with Vimal — Feb 21, 2026 10:24
Deal Lost
Cold
Call History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Sampath.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Sampath. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:44 (45s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
17
Rep Words / Customer Words
28 / 64
Rep Longest Monologue
4s
Customer Longest Monologue
13s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not the right time / Personal readiness
enakku andha parameters ellaam sari panna piragu May maasam thaan better-aa irukkumnu ninaikkiren naanu.
|
time | Customer | No | acceptance | Poor |
Key Moments
200:16
Customer requests May reschedule
The primary outcome of the call; shifts the lead to a long-term follow-up.
00:36
Fitness goal mention
Customer reveals he wants to achieve a specific goal independently first.
Trust Signals
1
Willingness to reschedule for a specific month (May)
Resistance Signals
2
Immediate deferral of the call
Stating he is not ready due to personal health parameters
Topics Discussed
Rescheduling
Fitness goals
Health parameters
Timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Middle | 2 | neutral | Customer explains why he cannot talk or proceed right now. |
| Closing | 3 | neutral | Polite deferral to May. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.61s
Hello
Speaker 0
1.87s
S.
Speaker 1
2.39s
Aa Sampath sir, Vimal pesuren sir IO-la irundhu.
Speaker 0
5.93s
Okay okay, actually innaikku oru dancer program-ukku innaikku edukka mudiyaadhu kaangal.
Speaker 1
6.93s
Aa.
Speaker 1
10.45s
Appadingala?
Speaker 0
12.27s
Aamaa.
Speaker 1
13.33s
Eppa sir appa reschedule pannalaam?
Speaker 0
16.45s
Aa maybe naan ippo actually enakku enna oru periya issue-na enakku andha parameters ellaam sari panna piragu May maasam thaan better-aa irukkumnu ninaikkiren naanu.
Speaker 1
30.15s
Seri okay.
Speaker 0
31.13s
Aamaa, so we will catch it in May actually.
Speaker 1
33.79s
Ok.
Speaker 0
34.17s
I need some time to
Speaker 1
36.43s
Sari okay.
Speaker 0
36.99s
Indha indha fitness goal achieve pannadhukku appuram pannikkalaam.
Speaker 1
41.91s
Okay okay.
Speaker 0
43.15s
Ya okay, I will give.