A
Customer Sampath
Phone +919840921601
Rep Vimal
Team Sales
Date 2026-02-16 18:03
Duration 11:53
Source None

Call History

3 attempts
Total Attempts3
First CallFeb 16, 2026
Last CallFeb 21, 2026
Total Talk Time12.8 min
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
85.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Very Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type new_inquiry

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 6
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending other

Call Structure

Duration 11:53 (714s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 168
Rep Words / Customer Words 1142 / 856
Rep Longest Monologue 45s
Customer Longest Monologue 32s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 3
Handled Successfully 3
Handling Rate
100%
Dominant Category Timing/Logistics

Objections

3
Objection Category Raised By Handled Technique Quality
I plan to do this after 3 months
I plan to do after some moondru months.
time Customer Yes value enhancement Excellent
I already have a scan machine at my gym
adhudhaan prachannai scan machine-laye varudhu.
competition Customer Yes technical differentiation Good
I am in Salem, no branches there
Actually I am in Salem that is the issue.
logistics Customer Yes alternative solution Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
355 Rep -- Positive Initial enquiry reference
dexa scan Rep -- Positive Explaining accuracy for body fat and bone density
cryotherapy / sauna Customer -- Interested Customer interested in liquid nitrogen treatments

Key Moments

4
02:05
Customer reveals he is a Veterinary Doctor
Changes the tone to a more technical, peer-to-peer medical discussion.
05:01
Customer mentions being inspired by Sivasankaran
Major trust signal; confirms high brand awareness and intent.
10:18
Discussion of Cryotherapy and Liquid Nitrogen
High-value interest point that solidifies the customer's desire for premium services.
11:00
Mention of Leela Palace partnership
Positions the service as a luxury/premium experience, overcoming price sensitivity.

Discovery Questions

4
Q1 Are you looking for yourself or family?
Q2 Is the gym machine handheld or a scale?
Q3 What is your free time for a session?
Q4 What are your health goals?

Trust Signals

3
Mentions being inspired by Sivasankaran
Shares personal email address
Confirms specific dates for travel

Enthusiasm Signals

3
Interest in Cryotherapy
Interest in Age Reversal
Positive reaction to Leela Palace mention

Resistance Signals

2
Initial delay (3 months)
Location constraint (Salem)

Confusion Signals

1
Difference between gym BMI and DEXA

Topics Discussed

DEXA Scan Visceral Fat Weight Loss Age Reversal Cryotherapy Preventive Care Biomarkers Leela Palace

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite but hesitant about timing (wants to wait 3 months).
Discovery 2 neutral Discusses technical aspects of BMI vs DEXA.
Pitch 3 positive Impressed by the mention of Sivasankaran and technical depth.
Closing 4 positive Excited about Cryotherapy and the Leela Palace partnership.

Call Transcript

Click to expand
Source File +919840921601 16-2-2026, 6-3-29pm.mp3
Transcript +919840921601_16-2-2026,_6-3-29pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20653