A
Call Intelligence
Sarita Mutha with Vimal — Feb 12, 2026 12:18
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Sarita Mutha. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Sarita Mutha.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Lead Form Submitter
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
failed_connection
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:23 (24s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
38 / 0
Rep Longest Monologue
13s
Customer Longest Monologue
0s
Silence Gaps (>2s)
1 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Referencing the program the customer enquired for. |
Key Moments
100:10
Agent starts voicemail message
Identifies brand and purpose of call.
Topics Discussed
Retreat Program Inquiry
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Voicemail greeting. |
Call Transcript
Click to expand
Speaker 1
0.01s
Call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.
Speaker 0
10.73s
Hi, this is Vimal Oyo from IO AIWO Health and the connected view regarding the treat program which you enquired for. Please let me know which is the right time to connect with you now.