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Call Intelligence

Balaji Venkateswaran with Vimal — Feb 13, 2026 15:20

Deal Lost Cold
Customer Balaji Venkateswaran
Phone +919840872252
Rep Vimal
Team Sales
Date 2026-02-13 15:20
Duration 0:39
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Platformig
Lead DateFeb 12, 2026
CityChennai
Interestjust_exploring_wellness_options
Ready to Investi_need_more_information

Call History

6 attempts
Total Attempts6
First CallFeb 13, 2026
Last CallFeb 13, 2026
Total Talk Time3.9 min
Rep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10

Active Alerts

4
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Poor Objection Handling: Vimal

Vimal handled only 0% of 2 objections on call with Balaji Venkateswaran.

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No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with Balaji Venkateswaran.

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Low Performance: Vimal

Vimal scored 3.0/10 on call with Balaji Venkateswaran. Review recommended.

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No Close Attempt: Vimal

Vimal did not attempt to close on call with Balaji Venkateswaran. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 6
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Skeptical
Budget Sensitivity Unknown
Readiness to Buy Cold
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25

Conversation Flow

Opening Type reference_previous
Opening Quality Fair
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:39 (40s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 14
Rep Words / Customer Words 48 / 62
Rep Longest Monologue 4s
Customer Longest Monologue 7s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Negative
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Low
Filler Words Low
Follow-Up Commitment No
Total Objections 2
Handled Successfully 0
Handling Rate
0%
Dominant Category Trust/Efficacy

Objections

2
Objection Category Raised By Handled Technique Quality
Lack of availability
naalaikku available illa... three-kku mela available illa actually.
 time Customer No persistence Poor
Doubt in product efficacy
ungalaala solve panna mudiyaadhu, indha problem-laam romba niraiya irukku actually.
 trust/efficacy Customer No deflection Poor

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
healthcation program Customer -- Negative Implicitly discussed via the 'meaning section' reference.

Key Moments

2
00:23
Customer's Hard Rejection
The customer states that AIWO cannot solve his problems and he is in another treatment, effectively killing the lead.
00:36
Dismissive Close
Customer ends the call by saying he will save the number, a common polite brush-off.

Resistance Signals

2
Illa naalaikku available illa
ungalaala solve panna mudiyaadhu

Topics Discussed

Scheduling Current medical treatments Product efficacy

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Acknowledges identity.
Scheduling Attempt 2 neutral Repeatedly says he is not available.
Closing 3 neutral States AIWO cannot solve his problems and ends the call.

Call Transcript

Click to expand
Source File +919840872252 13-2-2026, 3-20-41pm.mp3
Transcript +919840872252_13-2-2026,_3-20-41pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20651