A
Call Intelligence
Balaji Venkateswaran with Vimal — Feb 13, 2026 13:11
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
25% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
2:49 (170s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
45
Rep Words / Customer Words
412 / 118
Rep Longest Monologue
28s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Stay duration/Logistics
Okay not naan morning vandhuttu evening pora maadhiri irukkum. (Okay, not like I come in the morning and leave in the evening?)
|
logistics | Customer | Yes | alternative choice | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 1000000.00 | Neutral | The primary program the lead enquired about, involving a stay at Leela Palace. |
| 1-day wellness plan | Rep | 18000.00 | Positive | Offered as a local alternative for Chennai residents who don't want to stay overnight. |
Key Moments
300:23
Price Inquiry
Customer immediately asks for cost, indicating high intent but price consciousness.
00:48
Logistical Pivot
Customer expresses preference for a day-visit; Agent successfully pivots to a 1-day plan.
02:33
Appointment Confirmation
Customer agrees to a 2:00 PM call with a Health Mentor, marking a successful lead progression.
Discovery Questions
2
Q1
You are from which region sir?
Q2
Leela Palace theriyum illaiya ungalukku? (Do you know Leela Palace?)
Trust Signals
2
Sharing location details
Agreeing to a specific time for a follow-up call
Enthusiasm Signals
2
Asking for cost early
Requesting WhatsApp setup
Resistance Signals
1
Hesitation regarding the 7-day stay requirement
Confusion Signals
1
Initial confusion about the company name (IOL vs IO Wellness)
Topics Discussed
7-Day Program
Leela Palace Stay
Reverse Aging
1-Day Plan
Pricing (18k - 10L)
Preventive Longevity
Health Mentor Session
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose of call. |
| Discovery/Pitch | 2 | neutral | Focused on cost and logistics of the stay. |
| Closing | 3 | positive | Agreed to the next step and requested WhatsApp details. |
Call Transcript
Click to expand
Speaker 1
0.15s
Sari naan idhu enna naan dekkuvaa?
Speaker 0
3.13s
Hello.
Speaker 1
3.39s
Hello
Speaker 0
4.09s
Hello.
Speaker 1
4.23s
Hello
Speaker 0
5.63s
Irukkum O S R from IO.
Speaker 1
9.07s
Hello yes yes kya hello.
Speaker 0
10.69s
Ya ya sir I am speaking with Balaji.
Speaker 1
12.91s
S S Balaji.
Speaker 0
14.05s
Ya vala, we will Vimal over here from IO.
Speaker 1
16.75s
Aa, IOL-na center-la.
Speaker 0
17.15s
I O Wellness Center, ya ya ya, enquired for a ezhu days plan right, for a wellness center and reverse aging program, ya sir.
Speaker 1
23.05s
Iyyaa yaa got it yaa so but what is the cost right?
Speaker 0
27.03s
Ya customer you are from which region sir? You are from Chennai or Chennai. Chennai. Okay okay. Chennai Tamil Nadu okay-aa irukkuda sir?
Speaker 1
29.21s
Chennai Chennai property. Okay okay.
Speaker 1
33.27s
Mm, okay.
Speaker 0
34.03s
Okay okay fine sir, adhu namma health goal poruthu maarum sir, yenna ippa neenga enquiry pannirukkeenga illaiya? Adhu vandhu paatheenganna ezhuvadhu days plan, Leela Palace theriyum illaiya ungalukku.
Speaker 1
42.43s
Aa saringa Markinagar.
Speaker 0
43.45s
IMRC nagar-la illa palace-la stay panni namma services-laam avail panra maadhiri irukku.
Speaker 1
48.49s
Okay not naan morning vandhuttu evening pora maadhiri irukkum.
Speaker 0
50.77s
Aa adhu maadhiri plan-ume irukku sir we do have various plan health goal based upon your personality adhukku namma customize-um pannikkalaam.
Speaker 1
57.81s
Ok.
Speaker 0
58.65s
Okay okay namma goal ennavo adhukku etra maadhiri namma poykkalaam adhu problem-e kidaiyaadhu. Neenga enquiry pannadhu paatheenganna actually andha ezhu days andha program maadhiri. Enakku therinju Chennai-la irukkavangalukkum andha ezhu days program vandhu mostly they don't opt in. Since they are staying in Chennai neenga solra maadhiri one day plan-ume irukku sir. Okayngala.
Speaker 0
74.97s
Ya so adhuvume namma paarkkalaam yennaa nammallukku vandhu packages paatheengannaa ungalukku price ranges from 18000 to we go up to 10 lakhs varaikkum irukku.
Speaker 0
83.85s
Depends upon service, appuram neenga enna panna poreengannu irukku illaiya sir? Nammalukku health goal irukkum, we are doing multiple things, our personal identity is prevention is better than cure.
Speaker 0
93.39s
Namma oru vishayam nadakkuthu appadinna athukku munnaadiye vandhu eppadi prevent pannalaam andha cure segmentukku eppadi eduthuttu pogalaam prevent panni namma adhai focus pannurom sir.
Speaker 1
101.57s
Okay okay okay, engalukku details anuppirukkeenga, naan paathuttu call pannuren okay.
Speaker 0
104.81s
Naan ungalukku details share pannirukken, ungalukku adhu ezhu days aa ezhu days plan adhu actually, ungalukku naan oru brief-aa oru session maadhiri conduct panren sir. Andha session-la vandhu paatheenganna neenga health mentor kooda naan ungalukku conduct panren, ungalukku yetha maadhiri namma enna irukko namma adhuvume vandhu suggest pannalaam. Programs what can be done over here?
Speaker 1
107.41s
Aa seven days.
Speaker 1
120.65s
What can be done over here?
Speaker 0
123.17s
Availability irukkumla innaikku?
Speaker 1
126.19s
Neenga message pannungala, naan speaker solraanga, naan WhatsApp-la pesurenga.
Speaker 0
129.63s
Sari okay sir thank you.
Speaker 1
130.97s
Okay innaikku actually working day naalaikku irundhaa kooda okay.
Speaker 0
133.55s
Aa okay sir naalaikku kooda naan panren adhaan sir namma vandhu ippo naan sonna maadhiri ungalukku preventive longevity reverse aging various sectors-la namma focus pannittu irukkom sarigala adhu ungalukku yetha maadhiri namma customize panniyum pannikkalaam adhu problem illa neenga kekkura maadhiri one day plan-ume irukku.
Speaker 1
143.87s
Ok
Speaker 0
148.43s
Naan ungalukku andha session-la connect panren. Naalaikku neenga oru two o'clock available-aa iruppeengalaa?
Speaker 0
154.23s
Health mentor kooda connect panren avanga ungalukku brief pannuvaanga ungalukku one day plan vandhu around onnooru point pathu kitta varum namma offers-ume irukkum namma adhu plan panni pannikkalaam accordingly.
Speaker 1
165.75s
Okay okay okay enakku setup pannunga idhu eppadi kuduthuraanga okay thank you.
Speaker 0
168.85s
Okay fine sir okay thank you.