A
Call Intelligence
Satish with Vimal — Feb 20, 2026 15:52
Deal Lost
Warm
Call History
17 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Satish. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
17
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:20 (21s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
32 / 28
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Limit
avanga onnum maximum ivvalavu dhaan mudiyundu anuppichirundhaanga
|
price | Customer | No | acknowledgement | Poor |
Key Moments
200:02
Competitor Reference
Confirms the lead is actively shopping around at Apollo.
00:08
Internal Coordination Mention
Customer mentions speaking to another agent (Nivedha), indicating high touchpoint frequency (17 calls in CRM).
Discovery Questions
1
Q1
Apollo-vum paathuttu solrennu sollirundheenga illaiya?
Trust Signals
1
Openly sharing that he is looking at Apollo.
Resistance Signals
1
Deferring the conversation to the next day.
Topics Discussed
Competitor comparison
Internal follow-up
Pricing limits
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to the agent. |
| Middle | 2 | neutral | Explaining that he already spoke to Nivedha. |
| Closing | 3 | neutral | Deferring the decision to tomorrow. |
Call Transcript
Click to expand
Speaker 1
0.79s
Hello
Speaker 0
1.53s
Aa sollunga.
Speaker 1
2.39s
Aa Satish sir, neenga paatheengala? Apollo-vum paathuttu solrennu sollirundheenga illaiya?
Speaker 0
5.87s
Nethikku avanga Nivedha kooppittu irundhaanga.
Speaker 1
7.61s
Nivedha kooppittu irundhaangalaa?
Speaker 0
8.81s
Aama aama sollirundhen but aana avanga onnum maximum ivvalavu dhaan mudiyundu anuppichirundhaanga.
Speaker 1
13.83s
Okay okay.
Speaker 0
15.51s
Paappom.
Speaker 1
16.45s
Okay okay.
Speaker 0
16.97s
Okay.
Speaker 1
18.15s
Okay sir okay.
Speaker 1
19.23s
Aayiduchu.
Speaker 0
20.05s
Naan athai naalaikku