A
Call Intelligence
None with Vimal — Feb 16, 2026 09:53
Deal Lost
Warm
Call History
17 attemptsRep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
50.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
17
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral / Evaluating
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
68% into call
Pitch Approach
Price-driven / Negotiation
Closing Attempt
No
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
1:02 (63s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
25
Rep Words / Customer Words
138 / 102
Rep Longest Monologue
7s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Competitor
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Shopping around / Competition
naan indha Apollo-layum enquiry pannittu irukken, Zen-nu sollittu ondru irukku
|
competition | Customer | Yes | price matching / value promise | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | -- | Interested | Customer mentions a competitor's package name. |
Key Moments
200:09
Competitor Mention
Customer reveals he is actively talking to Apollo and Zen, shifting the call to a price negotiation.
00:45
Price Sensitivity Statement
Customer says 'I should not later feel that', indicating he is looking for the absolute lowest price.
Trust Signals
2
Sharing competitor names
Asking for a rate he won't regret later
Resistance Signals
2
Mentioning Apollo and Zen as alternatives
Stating he needs 2-3 more days
Topics Discussed
Apollo
Zen
Head to toe package
Discounted price
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but firm about needing more time. |
| Middle | 2 | neutral | Comparing competitors and focusing on price. |
| Closing | 3 | neutral | Waiting for the best price offer. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 1
0.67s
Hello sir, good morning sir, Vimal peru? Good morning.
Speaker 0
2.13s
Good morning sollunga
Speaker 1
3.87s
Aa sir eppadi sir?
Speaker 0
5.29s
Aa, so.
Speaker 1
6.17s
Okay sir, sir neenga Monday update panrennu sollirundheenga, neenga browser.
Speaker 0
9.41s
Enakku oru rendu moonu days aagum, naan indha Apollo-layum enquiry pannittu irukken, Zen-nu sollittu ondru irukku ungalai maadhiri andha long weightage.
Speaker 1
16.13s
Okay, okay, okay.
Speaker 0
17.29s
So adhuvum paarkkiren Zen Apollo-nnu sollittu neengalum kooda paarunga.
Speaker 1
20.99s
Okay okay.
Speaker 0
21.35s
Head to toe-nnu sollittu oru package irukku.
Speaker 1
24.39s
Okay, thank you.
Speaker 0
25.41s
Mm enakku naan adhaan andha idhu moonu idhu confirm panna sonneenga ungakitta rate avanga avanga kooppittaanga naan ungakitta sollala idha sari neenga oru aalta follow pannuvaangannu.
Speaker 1
33.79s
Sari okay sir, naan ungalukku rate confirm panren.
Speaker 0
35.39s
Enakku best rate ennannu sollunga.
Speaker 1
37.37s
Seri okay.
Speaker 0
38.43s
Mm nokkaam
Speaker 1
39.35s
Okay sir, naan ungalukku ungalukku rate-ai innaikku confirm panni ungalukku share pannungala?
Speaker 0
42.49s
Sari okay.
Speaker 1
43.11s
Okay sir, actual price appuram discounted price rendume namakku pudichirukkum.
Speaker 0
45.87s
Aamaam enakku best kudunga, I should not later feel that.
Speaker 1
49.45s
Illa illa sir naan annaikku sonna maadhiri dhaan naan ippa en side-la irundhu ungalukku panni naan mudichu saarunga sarigala neenga innum confirm pannineengaanna adhula innum ennaala panna mudiyumndradhukkaaga dhaan naan ungalukku time koduthen.
Speaker 0
50.11s
Aa
Speaker 1
57.43s
Sollunga, naan ungalukku katna sethukkittu morning call panren, sarigala?
Speaker 0
60.73s
Okay.
Speaker 1
61.23s
Okay sir, thank you sir, have a great day.