A
Call Intelligence
Imran with Vimal — Feb 18, 2026 19:01
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
1.0/10
Active Alerts
3No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Imran.
Low Performance: Vimal
Vimal scored 3.0/10 on call with Imran. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Imran. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
39% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:43 (43s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
68 / 84
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Product Knowledge
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of information
I have no idea what the plan is all about, so I'll need to understand first
|
product knowledge | Customer | Yes | compliance | Average |
|
Price transparency
understand what the plans are. and how much they cost, of course
|
price | Customer | No | none | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Initial reference to the lead's inquiry. |
| healthcation program | Rep | -- | Negative | Rep asking which duration the customer wants. |
Key Moments
200:12
Customer requests WhatsApp details
The customer immediately tries to exit the live conversation.
00:21
Customer admits total lack of product knowledge
Highlights a failure in the rep's initial pitch/qualification attempt.
Resistance Signals
2
Can you just whatsapp me the details
I have no idea what the plan is all about
Confusion Signals
1
I'll need to understand first
Topics Discussed
360 degree health program
Plan durations (1, 5, 7 days)
WhatsApp follow-up
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity and inquiry. |
| Middle | 2 | negative | Frustrated that rep is asking for a plan choice before explaining the product. |
| Closing | 3 | neutral | Wants to end the call and receive info on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.67s
hello.
Speaker 0
1.05s
Hello.
Speaker 1
1.91s
aam speaking with imran.
Speaker 0
3.49s
Yeah.
Speaker 1
4.11s
Yeah, I'm done. Vimal, the site from IO Wellness Center. You enquired for a 360 degree health program with IO.
Speaker 0
12.29s
uh yeah. can you just whatsapp me the details and i'll get back to you?
Speaker 1
17.03s
Is that possible? Sure, sure, but you're looking for a seven day plan, five day plan or one day plan in Chennai.
Speaker 0
17.09s
Is that possible?
Speaker 0
21.55s
I have no idea what the plan is all about, so I'll need to understand first, only then I can tell you what I'm looking for.
Speaker 1
28.81s
fine okay bari okay.
Speaker 0
29.75s
So I'll have to go through all your options uh and understand what the plans are.
Speaker 0
36.05s
and how much they cost, of course, and then I'll take you from there.
Speaker 1
37.91s
then I'll take you from there.
Speaker 0
39.65s
Okay.
Speaker 1
40.71s
Okay bye.
Speaker 0
40.73s
right?
Speaker 0
42.27s
Okay.
Speaker 0
42.97s
Okay.