A
Call Intelligence
Vishaal S Shah with Vimal — Feb 20, 2026 12:54
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
7.5/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Vishaal S Shah. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
48% into call
Pitch Approach
Educational/Diagnostic-led
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:11 (132s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
45
Rep Words / Customer Words
248 / 132
Rep Longest Monologue
15s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Logistics/Accommodation
But does it include accommodation?
|
logistics | Customer | Yes | direct answer | Excellent |
|
Time Constraint
I'm just in the middle of something. Can I call you back in two hours time?
|
time | Customer | Yes | agreement/scheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Interested | Main offering discussed including accommodation at Leela Palace. |
Key Moments
400:30
Accommodation Confirmation
Customer validates the luxury aspect by confirming Leela Palace is in the 'heart of Chennai'.
01:01
Age Disclosure
Customer identifies as 51 years old, placing him in the prime demographic for longevity programs.
01:25
USP Delivery
Rep mentions 450+ biomarkers, which is the core technical differentiator.
01:51
Call Postponement
Customer initiates a callback, showing high intent by asking how to save the rep's name.
Discovery Questions
1
Q1
You're looking for yourself or you're looking for your parents?
Trust Signals
2
Customer asked how to save the rep's name and company
Customer acknowledged understanding of biohacking
Enthusiasm Signals
1
Oh yeah, yes, yes, yes, yes, tell me, tell me, tell me
Resistance Signals
1
Time constraint (middle of something)
Confusion Signals
2
Vimal from?
Your voice is breaking
Topics Discussed
7-day retreat
Accommodation
Leela Palace
Biohacking
Diagnostics
Biomarkers
Inflammation
Transportation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity. |
| Discovery | 2 | neutral | Asking about accommodation and biohacking. |
| Technical Issue | 3 | negative | Could not hear the rep for 20 seconds. |
| Closing | 4 | neutral | Agreed to call back and saved the rep's number. |
Call Transcript
Click to expand
Speaker 0
0.81s
Hello.
Speaker 1
1.73s
Hello.
Speaker 0
2.33s
aama speaking to vishal.
Speaker 1
4.11s
Yes, there is Vishal.
Speaker 0
5.15s
ya vishal this is vimal over here from aivoo. very good morning.
Speaker 1
8.33s
Vimal from?
Speaker 0
10.05s
ai o e ai dabli o wellness center and rated program in chennai.
Speaker 1
13.25s
Oh yeah, yes, yes, yes, yes, tell me, tell me, tell me.
Speaker 0
15.75s
Yeah sir, you are entered for a seven days plan with us.
Speaker 0
19.97s
Ya sir.
Speaker 1
20.87s
I wanted to know basically what exactly is this. I understand that you do a series of tests and biohacking.
Speaker 0
27.39s
ek baat
Speaker 1
27.59s
But does it include accommodation?
Speaker 0
30.01s
Yeah, it's included accommodation. Accommodation will be in the Leela Palace for seven days.
Speaker 1
35.69s
So that is like right in the heart of Chennai, right?
Speaker 0
35.75s
So that is like
Speaker 0
37.85s
Yeah, heart of Chennai, sir.
Speaker 1
39.37s
Okay. Okay.
Speaker 0
40.67s
and our services will be beside Leela Palace like a hundred to two hundred meters from there.
Speaker 1
47.59s
Okay.
Speaker 0
48.73s
Yeah. We provided a transportation car facilities and everything.
Speaker 1
53.13s
Go there.
Speaker 0
53.23s
Go there. Complete seven days retreat program. You're looking for yourself or you're looking for your parents or
Speaker 1
59.87s
no, myself, fifty one years.
Speaker 0
62.33s
Ten years. Okay, okay, super.
Speaker 0
64.55s
So what we are doing over here is so usually wellness center or treat programs are just how to say some therapies or some sessions which will help to loosen your muscles and get relaxed.
Speaker 0
76.29s
Right. But what we are trying to do over here is diagnostics and know completely the inflammation rate in your complete body with all the biomarkers. Cumulatively if we see we are using around four hundred and fifty plus biomarkers in this program. Various types.
Speaker 1
90.83s
Your voice is breaking.
Speaker 0
93.03s
aa sir could you hear me now? hello.
Speaker 1
94.05s
Hello.
Speaker 0
96.41s
hello. hello.
Speaker 1
98.85s
hello i kaant hyar yu.
Speaker 0
100.63s
I
Speaker 1
100.67s
I lost you there for like 20 seconds.
Speaker 0
102.69s
Oh, sorry, sorry. Wait a second. I think for 20 seconds. Yeah. Sorry, sorry. Just give me a minute. Just just a minute. I'll just relocate somewhere. Hold on. Okay.
Speaker 1
104.11s
Yeah.
Speaker 1
105.69s
Yeah.
Speaker 1
111.01s
Okay, listen, can I can I I'm I'm just in the middle of something. Can I call you back in two hours time? Is that okay?
Speaker 0
116.91s
Yeah, it's completely fine. Yeah, yeah, I'm happy. How do I save your
Speaker 1
119.15s
How do I save your save your number as your name?
Speaker 0
121.55s
Team IQ
Speaker 0
122.45s
Vimal.
Speaker 1
122.49s
Vimal V I M L. And what's the name of the company? I O.
Speaker 0
125.61s
ai o. e ai dabli o.
Speaker 1
127.39s
Okay okay. Okay thank you thank you.
Speaker 0
128.39s
Okay okay thank you thank you.
Speaker 1
130.23s
Right.
Speaker 0
130.61s
Bye bye.