A
Call Intelligence
Vidhi Desai with Vimal — Feb 19, 2026 16:17
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
30.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Vidhi Desai.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Vidhi Desai. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:20 (20s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
38 / 26
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time Constraint
Is it possible for me to call you back? I'm in the middle of something.
|
time | Customer | Yes | agreement/compliance | Good |
Key Moments
100:11
Customer requests callback
Ends the current sales attempt due to timing issues.
Resistance Signals
1
I'm in the middle of something
Topics Discussed
Introduction
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Closing | 2 | neutral | Polite request to call back later. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello.
Speaker 0
0.99s
Hello.
Speaker 1
2.19s
That's it. Okay. Hello, yeah?
Speaker 0
3.81s
yahaan aap speaking with the sir.
Speaker 1
5.69s
yes. yes.
Speaker 0
6.71s
Yeah, this is Vimal over here from IO. I'm a senior health mentor over here.
Speaker 1
11.47s
Okay. Is it possible for me to call you back? I'm in the middle of something.
Speaker 0
15.19s
I'm sorry, I'm sorry ma'am. I will connect. No problem. Thank you so much. Yeah, thank you.
Speaker 1
16.81s
no problem. thank you so much. ya thanks. ya thanks.