A
Call Intelligence
Jyoti with Vimal — Feb 20, 2026 11:34
Deal Lost
Cold
Call History
9 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Jyoti. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Partial
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
55% into call
Pitch Approach
Urgency-based
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:35 (36s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
58 / 46
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of finalized plans
no not yet actually let me speak to my friend. I'll let you know which dates we are planning.
|
time | Customer | Yes | acceptance and urgency | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| vacation/room booking | Rep | -- | Neutral | Pre-booking rooms for March availability. |
Key Moments
200:13
Customer deferral
Customer indicates they haven't planned yet and need to talk to a friend, stalling the sales process.
00:20
Agent explains urgency
Agent justifies the call by mentioning room availability constraints.
Discovery Questions
1
Q1
are you planning a vacation for march month?
Resistance Signals
2
no not yet actually
let me speak to my friend
Topics Discussed
Vacation planning
March dates
Room availability
Consulting friends
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | neutral | States plans are not yet made. |
| Closing | 3 | neutral | Ends call with a promise to call back. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 1
1.05s
Hello.
Speaker 1
1.85s
Hmm.
Speaker 0
1.93s
ya that is vimal over here from iyo. unga ennathula niraiya kolaaru irukku.
Speaker 1
6.15s
Illa ya Hariman.
Speaker 0
7.41s
haay jyoti. are you planning a vacation for march month?
Speaker 1
13.31s
no not yet actually let me speak to my friend. I'll let you know which dates we are planning.
Speaker 0
20.75s
hmm sure okay ma'am. because from my side i need to pre-book the rooms alone. for availability i just need a example.
Speaker 1
22.23s
Because from my side I need to
Speaker 1
26.95s
No problem. I will let you know. I will call you you know once my dates are finalized.
Speaker 0
33.19s
ya shur oke.
Speaker 1
34.49s
Okay thank you.
Speaker 0
35.05s
Thank you. Thank you.