A
Call Intelligence
Jyotimman with Vimal — Feb 10, 2026 11:29
Deal Lost
Warm
Call History
9 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Jyotimman. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
43% into call
Pitch Approach
Consultative/Logistical
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
2:03 (123s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
41
Rep Words / Customer Words
168 / 194
Rep Longest Monologue
16s
Customer Longest Monologue
14s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Scheduling
March will be too early because we just came back from holidays so I'm not sure whether yeah I don't think so I will get leaves in March.
|
logistics | Customer | Yes | empathy and alternative suggestion | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| slam / health retreat | Customer | -- | Positive | Planning a trip for three people (customer, friend, mom). |
Key Moments
300:26
Group Intent Confirmation
Customer confirms she is planning for 3 people, increasing deal value.
00:53
Booking Lead Time Explanation
Rep sets expectations for how much notice is needed for a booking.
01:43
Follow-up Agreement
Clear consensus on the next contact point (March).
Discovery Questions
1
Q1
Have you discussed with your mom regarding the slam?
Trust Signals
3
Sharing personal constraints (period dates)
Including family in the plan
Asking for rep's advice on booking lead time
Enthusiasm Signals
2
Confirmed intent for 3 people
Active participation in planning
Resistance Signals
1
Scheduling conflict (March is too early)
Topics Discussed
Family planning
Work leaves
Booking lead times
Room availability
Itinerary creation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Warmly greets the rep. |
| Middle | 2 | neutral | Explains her constraints clearly. |
| Closing | 3 | neutral | Agrees to the follow-up plan. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello. Hello Jyotimman Vimal over here from I O.
Speaker 1
0.67s
hello
Speaker 1
2.09s
Hello.
Speaker 1
6.69s
haay vimal.
Speaker 0
7.61s
Hi ma'am, how are you doing?
Speaker 1
9.77s
aam gud haav aa yoo?
Speaker 0
10.89s
I'm fine, ma'am. Thank you for asking. Yeah, ma'am.
Speaker 0
15.87s
adable.
Speaker 1
17.69s
Yeah, yeah, I'm able to hear you.
Speaker 0
19.33s
Yeah ma'am. So have you discussed with your mom ma'am regarding the slam?
Speaker 1
23.19s
aa piya piya
Speaker 0
25.85s
Ya maam.
Speaker 1
26.15s
Basically it's going to be three of us who we are planning me my friend and my mom.
Speaker 0
33.47s
Okay. So good, good man, good.
Speaker 1
36.21s
but then we are not because we'll have to now figure out our period dates and then work leaves and all of that so.
Speaker 0
46.25s
Okay.
Speaker 1
46.65s
We are we are looking at either April because we we will need one month time for the testing and all of that.
Speaker 0
53.95s
No no ma'am. Like uh if you are coming in March if you say me now, minimum I require is uh somewhere between like fifteen days to one month so that I can book the slots and things from my end over here, the rooms and everything.
Speaker 1
70.23s
Hum hum
Speaker 1
71.47s
Okay.
Speaker 0
72.57s
Yeah.
Speaker 1
74.45s
okay no problem let me check but most probably it's going to be either april or may.
Speaker 0
79.43s
Hmm, fine.
Speaker 1
79.93s
March March will be too early because we just came back from holidays so I'm not sure whether yeah I don't think so I will get leaves in March.
Speaker 0
84.67s
Okay. I'm not
Speaker 0
88.95s
Understood. But
Speaker 1
89.41s
but we can look at april or may maybe and i will i'll let you know how it works in terms of the date.
Speaker 0
98.27s
okay okay fine.
Speaker 1
100.67s
oke.
Speaker 0
101.21s
Okay ma'am, sure.
Speaker 1
102.51s
okay thank you.
Speaker 0
103.77s
Thank you. Well, then call you back by March end or like March first week?
Speaker 1
104.81s
Call you back.
Speaker 1
108.33s
Yeah, yeah, yeah, yeah, will be great.
Speaker 0
110.49s
Okay ma'am. At that time we can decide what dates and everything. Accordingly we'll create our itinerary as well.
Speaker 1
116.91s
Yes yes that will be a great help.
Speaker 0
119.07s
Yeah, sure, man. Thank you.
Speaker 1
120.53s
okay thank you thank you so much bye.
Speaker 0
122.45s
Thank you so much. Bye bye.