A
Call Intelligence
None with Vimal — Feb 05, 2026 12:10
Deal Lost
Warm
Call History
9 attemptsRep Performance
7.0/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
30.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Influencer/Joint
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
20% into call
Pitch Approach
Follow-up on collateral
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:34 (34s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
52 / 58
Rep Longest Monologue
4s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult family
I'm just I need to speak to my mom at this moment. So give me a few days I will come back to you.
|
authority | Customer | Yes | agreement/soft follow-up | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health services/mail details | Rep | -- | Neutral | Checking if the customer reviewed the shared email. |
Key Moments
200:12
Customer acknowledges previous contact
Confirms continuity and rapport.
00:18
Mention of mother as decision maker
Identifies the actual decision-making unit and the reason for the delay.
Trust Signals
2
Acknowledges previous conversation
Honest about needing family consultation
Resistance Signals
2
Deferring the decision
Has not yet read the email
Topics Discussed
Email follow-up
Family consultation
Scheduling next call
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Acknowledges the rep and previous contact. |
| Middle | 2 | neutral | Explains the need for more time. |
| Closing | 3 | neutral | Agrees to a future follow-up. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello. Yeah, this is Ramal over here from IO. How are you doing?
Speaker 0
1.07s
Hello.
Speaker 0
5.93s
yaa hai women aai aam ok.
Speaker 1
7.73s
Ya ya ma'am. So have you gone through the mail which I shared with you ma'am?
Speaker 0
12.41s
i think vi spok jast yestarday aur de bivor yestarday, rait?
Speaker 1
15.69s
Ya ya ma'am. I shared the details in the mail.
Speaker 0
17.31s
Yeah.
Speaker 0
18.73s
ya ya. I will I will come back to you. I will I'm just I need to speak to my mom at this moment.
Speaker 0
26.53s
So give me a few days I will come back to you.
Speaker 1
28.85s
Sure okay anna. I will call you after few days. Okay? Thank you.
Speaker 0
32.53s
okay thank you bye.
Speaker 1
33.89s
Bye.