A
Call Intelligence
Jyoti Ma'am with Vimal — Feb 04, 2026 15:00
Deal Lost
Warm
Call History
9 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1High-Value Deal Lost: ₹707,000
Vimal lost a ₹707,000 deal with Jyoti Ma'am. Immediate review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Deal Value
₹7,07,000
Discount Offered
10.50%
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Likely Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
21% into call
Pitch Approach
Price-first / Logistics-heavy
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
1:51 (111s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
32
Rep Words / Customer Words
248 / 72
Rep Longest Monologue
18s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | 707000.00 | Positive | Explaining the sample collection process (blood, urine, stool). |
| olive oil | Rep | -- | Neutral | Complimentary items included in the package. |
Key Moments
300:29
Price Drop Disclosure
Rep moves the price from 7.9L to 7.07L, establishing a 'special' approved rate.
00:42
Advance Payment Request
Rep defines the 1 Lakh commitment required to start the process.
01:22
Customer Request for Email
Customer moves the conversation to an asynchronous channel, indicating a need for internal review.
Trust Signals
3
Agreement with colleague's previous statements
Positive feedback on the session
Request for email details
Enthusiasm Signals
1
Confirmed session was 'good'
Resistance Signals
1
Delayed commitment ('I will get back to you')
Topics Discussed
Pricing
Discounts
Diagnostic Kits
Sample Collection
Complimentary Gifts
Email Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Confirmed the session was good. |
| Pricing Discussion | 2 | neutral | Listened to pricing and logistics without objection. |
| Closing | 3 | neutral | Requested email and agreed to follow up. |
Call Transcript
Click to expand
Speaker 0
0.45s
Hello?
Speaker 1
0.83s
Hmm.
Speaker 0
1.19s
Hello. Hello, ya Jyoti Ma'am, this is Vimal over here from Ibo.
Speaker 1
5.55s
yaa hai hemant.
Speaker 0
6.53s
hai maam hau vaas da session? vaas da session helphul for yu?
Speaker 1
10.55s
ya ya session was good thank you.
Speaker 0
12.69s
Yeah, yeah, ma'am. Yeah, ma'am. So I think Kishore have even spoke about this pricing, right? That percentage and everything with you?
Speaker 1
21.93s
ya ya I spoke to kishor.
Speaker 0
24.17s
Okay okay. So actually the website pricing is seven point nine. Okay.
Speaker 1
28.95s
Hmm.
Speaker 0
29.09s
and the final pricing is seven point zero seven. that we could do from our end after kishore's approval.
Speaker 1
35.43s
approval.
Speaker 0
36.83s
so first person costing is three point five three eight seven five to be precise.
Speaker 1
37.21s
per person
Speaker 0
42.41s
Okay. Okay. And advance payment is 50,000 for booking the plot per person.
Speaker 0
47.59s
So to further it's around 1 lakh.
Speaker 0
50.67s
And after that you will be starting collecting the sample like diagnostics and sample collection of blood, urine and stool samples.
Speaker 1
50.71s
Okay.
Speaker 0
57.75s
which includes the one eighty one and epigenetic kit everything will be shared to your address ma'am.
Speaker 1
63.11s
oke oke.
Speaker 0
64.19s
because that report will take four to five weeks to get completed. it will be sent to you and i would i think you would have explained about it.
Speaker 1
69.69s
You are I or I.
Speaker 1
72.47s
ya ya ya hi ekspleyn mi evrithing.
Speaker 0
73.39s
Excellent.
Speaker 0
74.41s
and as a complimentary you will be given also given the olive oil and the breathing kit.
Speaker 1
80.37s
Hmm.
Speaker 0
80.57s
Ya maa.
Speaker 1
82.83s
Okay okay okay. Okay no problem. I you send me all the details via email.
Speaker 0
84.45s
Okay.
Speaker 0
88.27s
I will get back.
Speaker 1
88.27s
ai vil get byak tu yu.
Speaker 0
90.99s
oke. i will share you the details in what we discussed now as a mail. oke.
Speaker 1
96.17s
Ya ya ya please do that.
Speaker 0
98.09s
oke. ondu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thottu thott
Speaker 1
99.19s
Hello
Speaker 1
102.31s
Yes. Ya ya no no problem. I will let you know when to share then you share it with me.
Speaker 0
107.55s
Ya sure okay ma'am. Okay. Okay.
Speaker 1
109.17s
Okay thank you bye.
Speaker 0
110.27s
Thank you bye.