A
Call Intelligence
Jyoti with Vimal — Feb 04, 2026 10:55
Deal Lost
Warm
Call History
9 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
45% into call
Pitch Approach
Consultative/Expert-led
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
1:44 (105s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
238 / 102
Rep Longest Monologue
16s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Positive | Initial reference to the requested plan. |
| gut microbiome test | Rep | -- | Interested | Response to gastric issue query. |
| food intolerance test | Rep | -- | Interested | Response to gastric issue query. |
Key Moments
300:45
Customer asks about gastric tests.
Critical discovery moment identifying the primary pain point.
01:05
Rep introduces the 'Health Mentor'.
Strategic pivot to move the lead further down the funnel.
01:25
Customer agrees to 11:30 AM call.
Successful conversion to the next stage of the sales process.
Discovery Questions
1
Q1
when you are available ma'am?
Trust Signals
3
Asking specific medical/test questions
Agreement to immediate follow-up
Saving WhatsApp number
Enthusiasm Signals
2
ya ya that will be great
oke parfekt
Topics Discussed
Five day plan
Gastric issues
Gut microbiome test
Food intolerance test
Health Mentor
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Recognizing the rep. |
| Discovery | 2 | neutral | Asking about gastric tests. |
| Closing | 3 | positive | Agreed to the 11:30 AM appointment. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 0
5.17s
Hello. I'm speaking with Jyoti ma'am. Vimal Oye from IO AIW. I connected with you regarding the five day plan. You requested with one of our team mates Sanjit.
Speaker 1
17.47s
Hello
Speaker 0
18.05s
yaa hello.
Speaker 1
19.63s
yes?
Speaker 0
20.33s
maam this is vimal over here maam from i o. i have recently connected with our team mate right?
Speaker 1
26.29s
O ya ya ya Vimal tell me.
Speaker 0
27.83s
Yeah ma'am I have shared the detail like for the five day what we will be doing the catalog over a mail to your mail ID. And this is my WhatsApp number you can save my WhatsApp number as well.
Speaker 0
37.67s
Okay.
Speaker 1
38.09s
okay.
Speaker 0
38.77s
Ya ma'am.
Speaker 1
39.39s
okay great. so vimal my mom actually had a question. okay. so for for her gastric issue...
Speaker 0
43.23s
Okay.
Speaker 1
46.23s
What kind of test would you have for gastric because that I forgot to ask.
Speaker 0
49.87s
ya ma'am. vi haav e gut microbian test ma'am for that. and food intolerance test. bot aar related tu gastrin issue.
Speaker 1
57.29s
okay okay okay.
Speaker 0
58.15s
Okay, it's like a complete plan. First go through the plan and I will first schedule a call with our health mentor. Health mentor is a person who has more knowledge on these kind of questions than he can handle. And he gives a complete walk through of what we will be doing for what kind of people and everything.
Speaker 0
75.09s
It will give you a better clarity. Yeah.
Speaker 1
75.23s
It will give you a better clarity.
Speaker 1
76.93s
ya ya that will be great.
Speaker 0
78.61s
when you are available ma'am, can I schedule now the time is eleven, can I schedule it for eleven thirty?
Speaker 1
85.15s
a ya actually vi kyam du dyaat elavan triti shud bi oke.
Speaker 0
88.37s
You are sure ma'am. 11:30 I will connect with him. half an hour to 20 minutes he will be giving you a complete idea and whatever question relevant to the health you can ask him. Okay. He will be assisting and guiding you.
Speaker 1
97.97s
Okay.
Speaker 1
100.65s
oke parfekt. thyank yu.
Speaker 0
101.99s
Okay, thank you. Thank you so much, ma'am. Thank you. Bye. Bye. Bye.
Speaker 1
103.43s
Thank you bye bye.